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Join a leading storage solutions provider and make a meaningful impact as a Customer Service Advisor. Our client, a market leader in the distribution industry, is seeking a talented individual to join their small and friendly team based in Chelmsford. With a focus on delivering outstanding customer service, this role offers a fantastic opportunity for someone with excellent communication skills and a passion for providing exceptional support to customers.
Job Responsibilities:
- Engage with customers via telephone, live chat, and email, ensuring a high level of service at all times.
- Utilise your in-depth knowledge to provide guidance and advice to customers.
- Process orders efficiently and accurately over the phone.
- Handle and resolve delivery issues with tact and professionalism.
- Respond promptly to inquiries, providing assistance across various channels.
- Undertake general administrative tasks to support the smooth operation of the team.
- Continually develop and enhance your product knowledge to better serve our customers.
Personal Skills:
- Work autonomously and collaborate effectively as part of a team.
- Demonstrated experience in effectively handling customer complaints.
- Possess a confident and positive attitude that inspires others.
- Approach your work with enthusiasm and a can-do mentality.
Requirements:
- Excellent verbal and written communication skills are essential.
- Previous experience in a customer service role is required.
- Strong attention to detail and organisational abilities.
- Computer literacy is necessary.
- The ability to thrive in a busy environment is a must.
Job Type: Full-time
Salary Range: 25,000 - 26,000 per year
Additional Benefits:
- Bonus scheme to reward your hard work.
- Casual dress code for a relaxed working environment.
- Employee discount on our range of products.
- Free on-site parking for your convenience.
Schedule:
Full-time, Monday to Friday with no weekends.
Working hours: Monday to Friday 8:30am-5:30pm.
If you're ready to take your customer service skills to the next level and be a part of a thriving team, apply now!
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
