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Service Advisor (Luxury Car Dealership)
25,000 - 32,000 + Pay and Role Progression + Award Winning Employer
Chelmsford
Monday to Friday 8am to 6pm and 1 in 3 Saturdays 8am to 1pm
Are you a Service Advisor or similar looking to work within an award winning employer who offer exceptional progression and development opportunities.
This company are Europe's largest 4x4 dealer and have recently been awarded a Best Places to Work 2024 spot in The Sunday Times. Handling a range of exceptional vehicles from Lamborghini's to Bently's, they are rapidly growing their professional team to continue their excellent work.
This role will suit an enthusiastic and customer-focused individual looking to establish themselves in a forward-thinking organisation at the forefront of the luxury automotive industry. The successful candidate will facilitate seamless coordination of customer service bookings, repairs and warranty claims through clear communication and active listening. The successful individual will work closely with multiple teams to constantly deliver the highest level of service.
If you are a Service Advisor or similar with understanding of the automotive industry, looking to establish themselves within an award winning organisation, apply today.
The Role:
- Customer Interaction and Service Delivery
- Greet customers with professionalism, actively listening to their service and repair needs
- Accurately process service and warranty bookings on the system and maintain clear, up-to-date records
- Provide expert advice and recommend services or accessories, ensuring maximum revenue potential is achieved
- Handle customer queries and concerns with a solution-orientated approach, ensuring all issues are resolved in a timely manner
- Service Coordination and Communication
- Effectively liaise with the workshop team, communicating essential details about customer requirements and facilitating smooth repair operations
- Issue repair orders to technicians with precise instructions and any additional information to assist in the diagnosis, inspection and repair process
- Keep customers informed throughout the service or repair process, especially in the event of any delays
- Documentation and Compliance
- Accurately document all service activities, ensuring job cards are correctly completed and signed, including materials used and time worked
- Process payments and issue invoices in line with company policies, ensuring accuracy and efficiency
- Maintain up-to-date knowledge of pricing lists, charge-out rotes, and warranty policies to ensure compliance with industry standards
- Warranty and Control
- Review job cards for warranty work and ensure that all warranty claims are documented, with any necessary items returned to the manufacturer
- Sales and Business Development
- Promote additional services, including service plans and accessories, to enhance the customer experience and maximise revenue
- Ensure follow up on completed services to increase customer retention and encourage repeat business
The Person:
- Proven experience within a similar position
- Familiarity with automotive parts, services and warranties
Job Reference: BBBH16564
Keywords: Control, Sales, Business, Development, Communication, Client, Chelmsford, Essex, Automotive
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.
We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set.
Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
