Customer Service Advisor

Adore Recruitment

Posted a day ago, valid for 23 days

Chelmsford, Essex CM3 4SX, England

£22,000 - £26,400 per annum

Full Time

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Sonic Summary

The job is for a Customer Service Agent based in Chelmsford, requiring a driver due to its rural location.
The salary ranges from £24,500 to £25,350, with additional quarterly bonuses offered.
Candidates should have strong telephone skills and a confident personality, with experience in a busy telephone-based role.
Responsibilities include handling customer calls, emails, and web queries, as well as advising on delivery and collection times.
The position involves varied tasks where problem-solving is essential, and free parking is provided.

Customer Service Agent . Office based full time. Chelmsford - Driver required due to location

£24500 - £25350 Plus quarterly bonus !!

Rotated times 8am - 4.30pm the team. 8.30pm - 5pm & 9am - 5.30pm

Do you enjoy a busy telephone based role ? Do you like something varied where you’re not dealing with repetitive requests but will be thinking on your feet and dealing with different scenarios daily?

I am looking for someone with excellent telephone skills and confident personality to update and assist customers on servicing, collections deliveries and more.

ROLE & RESPONSIBILITIES:

• Dealing with customer phone calls email, web queries

• Advising on delivery and collection times

• Thinking outside of the box to solve any customer issues

• Answer a high level of incoming calls

• Respond to daily requests and emails

If you are looking for a new role and come from a strong telephone based customer service role such as helpdesk or service desk or delivery advisor but looking for something different please contact me to discuss this role.

Due to the rural location we do need someone with their own transport but free parking is provided !!! If you are interesting in joining this fantastic team contact me now !!

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