Customer Service Advisors

A housing association is currently looking for a number of Customer Service Advisors on a temporary basis in Chelmsford for about a year

Key responsibilities

You will be responsible for dealing with high demand customer contacts and enquiries by; telephone, email, web and other social media channels

You will work in a Performance Management driven culture with SMART objectives linked to the overall CSC key performance indicators, customer satisfaction and first contact resolution targets

You will be an ambassador for excellent customer services standards taking ownership for resolving each customer enquiry as per the agreed CSC Service Offer

You will ensure a high-quality service is provided to customers in line with company values, behaviours and corporate standards

To act as positive role model for other staff members, and convey the corporate standards and values at all times

To quickly understand customer requirements and resolve these in an efficient manner and deliver an excellent customer experience

PAYE rate 14.20 Umbrella rate 18.66

Essential Requirements

Experience of working in a customer service centre environment or similar customer service focussed organisation, interacting with customers to deliver high quality services

Experience of working in a fast paced and high pressure environment

Experience in processing complex customer enquiries and to their satisfactory conclusion using resources available

Experience of dealing with challenging customers

Experience in working with all popular Microsoft ICT software packages

Must be immediately available or on short notice