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Customer Service Coordinator
We are seeking a candidate to join a well established client in Chelmsford on a temporary basis immediately (initially for two months, with potential to extend), assisting the Customer Service team.
Primarily this position is telephone based, answering incoming calls and making outgoing calls to clients/customers assisting with customer service queries.
Duties will include:
- To provide the first point of contact with customers
- Ensure the accurate and efficient processing of all incoming and outgoing post, including distribution and scanning as required
- Monitoring inboxes across required contracts
- To handle all initial enquiries regarding the payments service, providing the required information and answers, and escalating where required
- Provide a full set of administrative duties to support the service function as directed
- Maintain and update the CRM ensuring all information is correct and progress is recorded in an appropriate manner
- Ad-hoc administrative duties for other teams where required
Candidate requirements:
- Excellent communication skills with the ability to communicate with a wide range of customers/clients in a variety of different ways
- Previous administrative experience, with the ability to track and record data accurately and effectively
- Able to work proactively and independently, as well as part of a team
- Great attention to detail
- Strong IT knowledge, including the use of Microsoft Word and Outlook with the ability to pick up new systems quickly
Monday-Friday, 8:30am-4:30pm and 4pm finish on Fridays
Hybrid working from the Chelmsford office - 2/3 days in office and the remainder from home
11.80 per hour
Huntress does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation. PLEASE NOTE! You should make yourself aware of how immigration laws apply to your situation before applying for any jobs. We are acting as a Recruitment Agency in relation to this role.
