Customer Service Coordinator

Rite Recruit Ltd

Posted a day ago, valid for 3 days

Chelmsford, Essex CM3 4SX, England

£22,000 - £26,400 per annum

Full Time

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Sonic Summary

The position involves managing and distributing emails from the BL Sales team while adhering to established protocols.
Responsibilities include assisting with incoming phone calls, processing orders, and supporting the admin team as needed.
The role requires prioritizing pre-order checks and facilitating order distribution among the admin team.
Candidates should possess a minimum of 2 years of experience in customer service or administrative roles.
The salary for this position is $40,000 per year.

Tasks and Responsibilities:

Manage and distribute e-mails from BL Sales, following e-mail protocol
Assist with incoming phone calls, dealing with sales enquiries, customer service etc
Process Orders as back up to the admin team
Pre-order check orders as they come in prioritising where required
Help with distribution of orders between admin team
Any other Customer Service / Admin related task
- To provide the very best level of customer service ensuring that all e-mail correspondence is dealt with accurately and efficiently
- To act as a key point of contact between the Sales & Admin team ensuring that detailed information is passed properly for the admin team to process orders

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