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Service Specialist

HR GO Recruitment
Posted 6 days ago, valid for 16 days
Location

Chelmsford, Essex CM3 4SX, England

Salary

£26,000 - £32,000 per annum

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The Service Specialist position is located in the Chelmsford area with a salary range of £26,000 - £32,000 per annum, depending on experience.
  • The role requires experience in customer service, preferably in a consultative role within a premium or luxury sector.
  • Key responsibilities include customer interaction, service coordination, documentation compliance, quality monitoring, and sales retention.
  • The ideal candidate should be customer-centric, organized, detail-oriented, and capable of resolving issues while maintaining quality service.
  • This permanent opportunity offers career development within a supportive workplace culture that values employee engagement and well-being.

Service SpecialistLocation: Chelmsford areaSalary: £26,000 - £32,000 per annum (Dependent on Experience)

About the Role:Our client, a well-established and expanding organisation, is seeking a proactive, customer-focused individual to join their team as a Service Specialist. This opportunity is ideal for someone who thrives in a high-quality service environment, values exceptional client care, and is keen to grow professionally in a dynamic sector. As a Service Specialist, you will play a pivotal role in ensuring seamless service, acting as the essential link between customers and the team to deliver an outstanding experience.

Key Responsibilities:* Customer Interaction & Service Excellence: Greet clients warmly, understand their needs, and offer expert guidance on services and solutions as a Service Specialist.* Service Coordination & Communication: Work closely with team members to ensure smooth, efficient service processes in the role of Service Specialist.* Documentation & Compliance: Maintain accurate records, process service paperwork, and handle transactions with precision as a Service Specialist.* Quality & Follow-Up: Monitor service quality standards and follow up to ensure client satisfaction in your role as Service Specialist.* Sales & Retention: Recommend additional services and products to enhance customer experience and encourage loyalty as a Service Specialist.

Ideal Candidate:* Experienced in Customer Service: Preferably in a consultative role within a premium or luxury sector, making you an excellent fit for the Service Specialist position.* Customer-Centric: Proven ability to build strong, positive relationships with clients as a Service Specialist.* Organised & Detail-Oriented: Skilled in multitasking and upholding compliance with all required standards in your role as Service Specialist.* Knowledge of products, services, and warranty procedures to excel as a Service Specialist.* Initiative-taking & Solution-Focused: Confident in resolving issues effectively while maintaining quality and customer satisfaction in the role of Service Specialist.

Why Join This Team?Our client is recognised for a workplace culture that values employee engagement, growth, and well-being. Offering continuous training and a supportive environment, the Service Specialist role provides an excellent pathway for career development within a premium service context. Join a team that champions excellence and offers a vibrant, rewarding work experience.

Full job specification available. This is a permanent opportunity with a starting salary dependant on experience. You must have current UK right to work to be considered. HRGO Recruitment are a recruitment agency supporting local companies.

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.