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- Acting as a champion for client service excellence within the department.
- Leading, supporting, and mentoring a dynamic team, including performance management, appraisals, and recruitment.
- Preparing and analysing weekly KPI statistics to inform departmental strategy.
- Overseeing critical processes, including payment run approvals, bank reconciliations, compliance logs, direct debit collections, payroll, and fee management.
- Managing team workflows, task assignments, and holiday cover to ensure smooth operations.
- Preparing and submitting and conducting systems audits.
- Leading training initiatives to ensure the team and wider business are proficient in systems and processes.
- Supporting and resolving complex client queries with a hands-on approach.
- Leadership: A proven track record of managing and inspiring medium-sized teams.
- Experience: Senior bookkeeping and payroll expertise, with the ability to meet deadlines in a fast-paced environment.
- Technical Skills: Proficient in Word, Excel, and PowerPoint, with strong attention to detail.
- Personality: Approachable, trustworthy, client-focused, and organized.
- Studying towards ACCA or equivalent (or recently qualified).
