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IFA Administrator

Blakemore Recruitment
Posted 18 days ago, valid for 6 days
Location

Chelmsford, Essex CM3 4SX, England

Salary

£35,000 - £42,000 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • A Financial Planning practice in Chelmsford is seeking an IFA Administrator with experience in an IFA practice.
  • The role involves processing business submissions, managing enquiries, and overseeing compliance-related tasks.
  • Candidates should have at least 2 years of relevant experience in a similar role.
  • The salary for this position is competitive and commensurate with experience.
  • The IFA Administrator will also be responsible for client communication, documentation management, and ensuring adherence to service level agreements.

We are currently recruiting for a Financial Planning practice in Chelmsford who are looking for an IFA Administrator to join their team. They are looking for someone who has experience within an IFA practice.

Duties:

  • Process business submissions within our service level agreement (SLA); recording all new business where necessary (e.g. Intelligent Office, Business Register, File Tracker etc.) Submitting new business to providers, manage internal and external enquiries relating to new business; liaising with providers and clients for any outstanding information; responsible for one-month checks to ensure submissions are complete; NPW ('not proceeding with’) process for business that is no longer going ahead.
  • Assist with any outstanding enquiries from Accounts related to new business; clawbacks and commission enquiries; direct debit cancellations and distribute to the relevant team
  • Business succession tracking
  • Monitor shared email inboxes, and ensure any correspondence has been acknowledged, and responded to, by the end of the next working day, in agreement with the department SLA; review provider alerts and secure messages and distribute to the relevant team for further action; manage ad-hoc queries from advisers, including logging phone call logs
  • First point of contact for telephone enquiries; record call details; distribute calls to the relevant departments; assist with any relevant queries for Admin
  • Support with any mandatory daily tasks for the department, during staff absences
  • Providing oversight and support to the Administrator
  • Deceased client process; responsible for procedure oversight until completion; communication with clients, executors or third parties, for queries relating to policies under our management; requesting and recording all necessary documentation to complete process
  • Compliance file process; Client Services Advice Team ('CSAT’) compliance file process; scanning documentation to file and refer to Compliance team
  • Responsible for any changes to the first meeting packs for all advisers, including the adding and removing of documents; print conductor process LOA stage process for initial advice meetings (including virtual files); record submission progress in file tracker; responsible for distributing and documenting client state pension forecasts; recording relevant emails and documents to client files
  • Provide client information when requested e.g. payslips/ P60’s/ valuations/ policy details etc.; any updates to client policy information e.g. pension beneficiaries etc.
  • Responsible for monitoring and checking Dynamic Planner and sending out 'Attitude to Risk’ hyperlinks; resending reminders to clients via Dynamic planner; following up with clients
  • Issuing confirmation letters to clients that are no longer under our management, following servicing updates, on a quarterly basis
  • Provide documentation to providers, for new or existing clients, to evidence KYC/AML verification, on request
  • Responsible for cleansing of hard copy files on an annual basis; ensuring all files are shredded/ recorded on file, as necessary

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.