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- To ensure that clients and visitors are welcomed and received in a friendly and responsive manner and that they receive a positive first impression of the Centre.
- To act as an ambassador for the Company and its services, and make recommendations for improvements and potential revenue opportunities.
- To handle complaints with courtesy and refer more serious issues to the Centre Manager. To ensure timely feedback to customers as appropriate.
- To assist colleagues in the delivery of outstanding client care and service standards as measured by client surveys.
- To undertake other tasks relevant to the day to day running of the centre, as and when requested by the Centre Manager
- To carry out any viewings in Centre Manager’s absence, and make sure that all relevant contact and viewing information is entered in the system.
- To complete the month-end batching and charge sheets prior to the Centre Manager doing the monthly bill run.
- To assist the Centre Manager in developing and maintaining a strong and enthusiastic team dedicated to achieving the Company’s objectives.
- To support the Centre Manager in achieving income generation per square foot targets and desk rates.
- To positively promote the company to prospective new tenants to achieve occupancy level targets.
- To manage (or assist receptionist with, where relevant) booking, administering and invoicing meeting rooms.
- To ensure that housekeeping is of the highest standard. Specifically that the reception and meeting room areas are well maintained, kept neat, tidy and well presented at all times.
- Experience of running/coordinating a Conference Centre or Business Centre
- Excellent Customer Service skills
- Experience of dealing with bookings and cancellations
- Experience of being in a front of house or similar role
- Experience of Sales and business to business client relationship buliding
- Leadership skills desirable
- Flexible and Apatable
- Work well under pressure
