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We are working on behalf of a local authority client to recruit a Homelessness Reviews and Quality Assurance Officer for a 3-4-month contract. This is an exciting opportunity for an experienced housing professional to join a high-performing team and support key areas of the service relating to statutory homelessness reviews, complaints, and service quality. The role offers flexible hybrid working with 2 days required in the office each week.
As part of the Housing Operations Service, you will play a key role in leading the Section 202 review function, enhancing service delivery through quality assurance, supporting temporary accommodation strategy, and contributing to performance improvement across the housing team.
Key Responsibilities
路Lead on statutory Section 202 homelessness reviews, ensuring timely and legally compliant decisions.
路Provide expert advice to senior managers, members, and colleagues on homelessness, housing advice, and allocations.
路Draft responses to MP enquiries and complex complaints, identifying service improvement opportunities.
路Support the delivery and management of temporary accommodation and help reduce reliance on bed & breakfast.
路Carry out quality reviews of decision-making across the housing team to support continuous improvement.
路Maintain expert knowledge on legal and policy developments in homelessness and housing.
路Contribute to key partnerships including the Rough Sleeping Initiative and work closely with temporary accommodation providers.
路Ensure performance against KPIs, BVPIs, and local indicators is monitored and improved wherever possible.
路Work flexibly across the housing team to support resilience and operational delivery.
About You
路Proven experience managing Section 202 homelessness reviews and in-depth understanding of the Housing Act 1996 (as amended).
路Strong working knowledge of housing allocations law, homelessness policy, and wider housing legislation.
路Experience working in or alongside local authority housing services.
路Excellent report writing, analytical, and communication skills.
路Understanding of safeguarding responsibilities and vulnerable client needs.
路Knowledge of local government frameworks and the political landscape.
路Ability to work collaboratively across teams and with external partners.
路Strong commitment to equality, diversity, and customer service.
How to Apply
If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW.
If you do not hear from us within 48 hours of applying, your application has been unsuccessful.
Footnote
If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status.
Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed).
By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
