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Support Engineer Service Desk Analyst with strong M365 Administration, InTune, Azure Active Directory required by a firm based north of Chelmsford, Essex paying upto 40k. You will be part of a small team involved in every aspect of day to day IT Support in an exiting new chapter they are about to embrace
This ia fantastic time to as they are undergoing an IT refresh, implementing IT, FreshService ITSM, they are embracing M365 and Azure Cloud services and are seeking someone who is an advocator of M365, someone who embraces new technology and can help assist users with the change management and training needed with embracing new technology.
Skills required
- Microsoft 365 Administration
- Azure Active Directory
- Group Policies
- Exchange Online
- SharePoint
- Teams,
- OneDrive
- Windows Server
- SQL Server
- Knowledge of IT security practices, including data protection and compliance standards.
Key Responsibilities
Microsoft 365 Administration:
Manage, configure, and support Microsoft 365 services including Exchange Online, SharePoint Online, Teams, and OneDrive.
Handle user account management, including setup, licensing, and permissions.
Monitor and maintain the health and security of the Microsoft 365 environment, ensuring compliance with industry standards and company policies.
Technical Support:
Provide frontline support for Microsoft 365 applications, Windows operating systems, and other Microsoft products such as Office, SQL Server, and Azure.
Diagnose and resolve hardware and software issues across the organisation, including workstations, servers, and mobile devices.
Assist users with troubleshooting network connectivity, printer issues, and other IT-related problems.
System Administration & Maintenance:
Manage and maintain Active Directory, including user accounts, group policies, and security settings.
Perform regular system backups, updates, and patches for Windows servers and client machines.
Monitor system performance and implement necessary optimisations to ensure reliable and efficient IT operations.
Security & Compliance:
Support the management of security measures, including firewalls, antivirus solutions, and encryption, to protect company data.
Work with the Head of IT to review security policies and procedures and ensure that systems adhere to internal and external compliance requirements.
Collaboration & Communication:
Work closely with the Head of IT and other team members to plan and execute IT projects.
Document IT processes, procedures, and troubleshooting guides for both the IT team and end-users.
Provide training and guidance to users on Microsoft 365 and other Microsoft tools to maximise productivity.
Project Support:
Participate in IT projects such as network upgrades, system rollouts, and software implementations.
Collaborate with vendors and third-party service providers to resolve issues and ensure smooth project delivery.
