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Senior Technical Claims Handler (Large Loss)
Remote
Overview:
As Senior Technical Claims Handler working within the Large Loss Team. You will pro-actively handle a portfolio of motor claims consisting of mainly high value bodily injury with reserves in excess of £500,000.
Working within a team you will be a central referral point for technical issues, advising on strategy, tactics and key developments. You will also assist in targeted reviews to ensure best practices and outcomes.
Responsibilities:
Key Responsibilities:
- Managing claims caseload, in accordance with the Group philosophy, claims handling procedures and service levels.
- Controlling claim cost by achieving most economical settlement, through good use of liability and quantum arguments and effective negotiation
- Maintaining good file discipline and accurate reserves, together with an effective diary system which ensures that cases are reviewed on a regular basis and handled in a timely manner aligned to SLAs &/or any Court timetable.
- Attendance at Trials and conferences with Counsel where appropriate.
- Adherence to and engagement with Reinsurers and all associated Large Loss procedures.
- Full adherence to authority limits
- Developing and maintaining effective relationships with colleagues and business partners.
- Adhering to agreed personal authority limits, referring to line manager/Large Loss Team for authorisation where activity exceeds such limits.
- Ensuring compliance with all regulatory requirements (including “treating customers fairly” principles).
- Responding promptly and pro-actively to incoming telephone calls and correspondence by use of telephone, e-mail and letter.
- Maintaining good file discipline and accurate reserves, together with an effective diary system which ensures that cases are reviewed on a regular basis.
- Act as a technical referral point within team and through the business, to ensure technical queries and referrals are managed within SLA’s
- Where applicable, to adhere to Company processes with regard to FCA compliance and Treating Customers Fairly
- Where applicable, to ensure that GDPR, FCA, TCF and other regulatory requirements are met.
Key Skills and Knowledge:
- Strong and current working knowledge of personal injury claims with a handling experience in serious injury
- Strong technical knowledge and, where applicable, the application of Discount Rate, Care Claims and any other heads of claim applying to serious injury claims.
- Good knowledge of medical disciplines required in investigating personal injury claims at all levels of severity.
- Able to demonstrate an understanding and application of claims negotiation, liability decision making and cost potential.
- Knowledge of current, relevant Case Law
- Ensuring compliance with all regulatory requirements (including ‘treating customers fairly)
- Strong customer service and communication skills
- Ability to manage and prioritise own workloads
- Good communicator and the ability to coach and support colleagues on technical topics
- Willingness to develop self and new skills
- Ability to work with flexibility in a proactive claims environment
- Good market knowledge
- Good commercial awareness
