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We are seeking a dedicated and empathetic Trainee Claims Handler to join our Client's highly experienced and well regarded Claims team of a major Insurance Group.
In this role, you will support the claims process from start to finish, for their large Corporate clients. You will be given detailed and first class training, enabling you to gain valuable experience and knowledge in claims handling, and to build your career.
This is a role which can be performed on a hybrid basis, between the office and your home, but in the initial training period it's likely that you will spend more time in the office to benefit from hands-on support.
With training, the responsibilities of the Claims Handler role includes:
- Provide empathetic support to clients, managing their expectations regarding the claims process and timelines
- Maintain and update all relevant systems, ensuring data accuracy at all times
- Assist the claims team with administrative tasks throughout the claims handling cycle
- Manage claims from receipt to conclusion, under supervision
- Request necessary documentation from clients, including completed claim forms, in compliance with FCA protocols and other Regulatory requirements
- Arrange appointments for Loss Adjusters or suppliers as needed
- Forward relevant documents to clients, notify Insurers, and document actions accordingly
- Monitor collections from Insurers, ensuring payments are received/made in accordance with agreed SLAs
- Keep clients and Insurers informed of all events and discussions during the claims process to ensure complete client satisfaction
- Develop strong working relationships with clients, insurers, and internal stakeholders to promote customer satisfaction
To be a successful Trainee Claims Handler you will demonstrate:
- Excellent interpersonal skills, including effective listening, verbal, and written communication
- Proactive approach and problem-solving skills
- Ability to identify potential problems and seek advice and support when required
- Capable of working with highly confidential information
- Any Insurance Claims Handling experience would be advantageous but not essential as full training is provided
You will also benefit from:
- Minimum of 25 days holiday, plus bank holidays, and the option to buy extra days
- Defined contribution pension scheme, with Employer contributions
- Life insurance, 4x your basic annual salary, which you can top-up to 10x
- Income protection, for up to 50% of your annual income, with options to top up
- Health cash plan or Private Medical Insurance
- Three paid volunteering days per year
- Employee Stock Purchase plan, offering company shares at a discount
- Critical illness cover
- Discounted gym membership
- Season ticket loan
- Discounted voucher portal to save money on your weekly shop or next big purchase
- Emergency back-up family care
