Ocean Freight Operator - Chelmsford - Freight Forwarder

About the Role:

The Ocean Freight Operator plays a crucial role in ensuring the smooth and efficient execution of ocean freight shipments. This position requires a strong understanding of ocean freight operations, documentation, and trade terms.

Responsibilities:

· Coordinate and manage ocean freight shipments from booking to delivery, ensuring timely and accurate execution.

· Prepare and process necessary documentation, including shipping instructions, bills of lading, customs declarations, and invoices.

· Liaise with shipping lines, customs brokers, and other stakeholders to ensure smooth shipment flow.

· Monitor and track shipments, providing updates to customers and resolving any issues that may arise.

· Negotiate freight rates and contract terms with shipping lines.

· Handle customs clearance procedures, including documentation and payment.

· Provide excellent customer service, addressing customer inquiries and resolving issues promptly.

· Stay updated on industry regulations, tariffs, and trade agreements.

· Assist in the development and implementation of process improvements to enhance operational efficiency.

· Collaborate with other departments within the company to ensure seamless communication and coordination.

·Analyze and report on key performance indicators (KPIs) related to ocean freight operations.

Qualifications:

· Minimum of 3 years of experience in ocean freight operations.

· Strong understanding of ocean freight documentation and procedures.

· Excellent organizational and time management skills.

· Attention to detail and accuracy.

· Good communication and interpersonal skills.