Property Claims Handler

Time Appointments are excited to be working on behalf of a global Insurance company who are looking for an experienced and proactive Property Claims Handler to join their Chelmsford office.

Key Duties & Responsibilities:

• Handle a caseload of Property claims from inception to resolution, ensuring timely and accurate processing.
• Manage relationships with various stakeholders including brokers, managing agents, and other parties with differing needs and requirements.
• Address complaints and support vulnerable customers with empathy and professionalism.
• Confidently handle inbound and outbound telephone calls, providing clear and concise information.
• Prioritize and manage your workload effectively in a fast-paced environment.
• Maintain accurate records and documentation for all claims handled.

Skills & Experience Required:

• Minimum of 2 years of experience dealing with Property Claims
• EL/PL claims experience would be advantageous
• Strong stakeholder and relationship management skills
• Ability to handle complaints and support vulnerable customers
• Excellent organizational skills and the ability to prioritise tasks
• Confidence in handling inbound and outbound telephone calls
• Ability to thrive in a fast-paced environment
• Good writing skills are essential
• Proficiency in Microsoft Office tools and claims handling systems

In return you will receive:

• Minimum of 25 days holiday, plus bank holidays, and the option to 'buy’ extra day
• Pension scheme
• Life insurance
• Income protection
• Health cash plan or private medical insurance
• 3x volunteering days (fully paid)
• Stock purchase plan
• Discounted gym membership