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Overview:
Our client are seeking a dedicated and experienced Claims Handler to manage a caseload of Social Housing Property claims. The ideal candidate will have a minimum of 2 years of experience dealing with Property Claims and preferably some experience with Social Housing Claims. This role requires strong stakeholder and relationship management skills, the ability to handle complaints and vulnerable customers, and excellent organizational and communication skills.
Responsibilities:
Key Responsibilities
- Claims Management - Handle a caseload of Social Housing Property claims from inception to resolution, ensuring timely and accurate processing.
- Stakeholder Engagement - Manage relationships with various stakeholders including brokers, managing agents, and other parties with differing needs and requirements.
- Customer Service - Address complaints and support vulnerable customers with empathy and professionalism.
- Communication - Confidently handle inbound and outbound telephone calls, providing clear and concise information.
- Organization - Prioritize and manage your workload effectively in a fast-paced environment.
- Documentation - Maintain accurate records and documentation for all claims handled.
- System Use - Utilize Microsoft Office tools and claims handling systems efficiently.
Qualifications:
- Minimum of 2 years of experience dealing with Property Claims.
- Experience with Social Housing Claims is preferable.
- Strong stakeholder and relationship management skills.
- Ability to handle complaints and support vulnerable customers.
- Excellent organizational skills and the ability to prioritize tasks.
- Confidence in handling inbound and outbound telephone calls.
- Ability to thrive in a fast-paced environment.
- Good writing skills are essential.
- Proficiency in Microsoft Office tools and claims handling systems.
Personal Attributes:
- Empathetic and patient, especially when dealing with vulnerable customers.
- Proactive and able to work independently.
- Strong problem-solving skills and attention to detail.
- Adaptable and able to manage multiple tasks simultaneously.
