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- Receiving maintenance-based queries either by telephone or email from private tenants who occupy properties which our company manages on behalf of private landlords.
- Reporting these to approved contractors and arranging access for them to either prepare quotations or undertake repairs.
- Consulting with landlords and providing regular updates on the progress made in resolving the relevant issue.
- Maintaining accurate records within our internal database of enquiries received, actions taken, related conversations and communications sent or received.
- Remaining in regular contact with the relevant local lettings branch and other internal staff who fulfil specific roles linked to the management of the property.
- A proven track-record within residential lettings or property management is essential.
- A natural ‘problem solver’ with a ‘can do’ approach to pro-actively progressing and resolving a maintenance-based issue.
- Effective communication skills both orally and in written format.
- A confident and professional approach.
- Well organised with the ability to prioritise the most urgent jobs amongst a busy workload.
- IT proficient, familiar with most standard MS Office packages.
- Full time salary £25,000-£30,000 per annum, depending on relevant experience including basic salary and bonuses. Training:
- Successful candidates will receive comprehensive training both initially and thereafter, in line with their level of previous experience.
- Professional accreditations can also be acquired and Beresfords will fund the full cost of the relevant course material.
- Hybrid Working:During the initial probation period any successful candidates will work at our Head Office in Springfield, Chelmsford. Following successful completion of a probationary period candidates then revert to working on a hybrid basis between home and the Office.
