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Here is another exciting opportunity for a professional, enthusiastic, and tenacious individual to join our residential lettings team. The successful candidate will be supporting an experienced Manager as an Assistant Manager, looking after a portfolio of managed properties.
This established, busy and successful lettings department consists of a team of Property Managers, Renewals Coordinators and Administrators, numbering circa 20 employees.
The Assistant Manager will be very 'hands-on' working across all departments when assistance is required due to workload, holiday and sickness cover and support the Manager with the day-to-day management duties.
Duties will include:
Property Management - Dealing with general maintenance issues, liaising with the tenants and landlords and arranging for contractors to visit properties to provide quotes or undertake works. Processing invoices for the works completed and updating at all times the tenants and landlords.
Branch Administration - The Administrators provide full administrative support to the branches. From our bespoke software system, the Administrator will produce a range of standard letters, notices and tenancy agreements which relate to specific parts of the lettings process and despatch these correctly to the relevant clients. Notifying utility providers of new tenant details, along with updating meter readings.
Renewals - We have a dedicated renewals department which will deal with the renewal process including negotiating the appropriate rent, and providing up-to-date market information so that our client receives the best yield from the investment.
The Assistant Manager will support each team where required, handling escalated issues and customer complaints. They will monitor volumes being handled by each member of staff and step in where required to avoid work building up.
We have good working relations with our 'approved contractors’ and the successful individual will work closely with our Head of Property Management in building further upon these relationships and meeting with new companies keen to get on our approved panel.
Liaising with our 'out of hours’ support team to analyse volumes of calls received outside our normal office hours and review the content of these enquiries as well, making sure issues have been resolved successfully.
Working with the Head of Property Management to undertake customer care calls to both landlords and tenants to retrieve feedback on the service they are receiving from their Property Manager and undertake some performance appraisals with various members of the team.
Ongoing social events and internal competitions for the team.
Managing a smaller portfolio personally whilst undertaking additional duties in their Assistant Manager capacity.
Requirements:
- Previous extensive experience in property management is a must, relevant ARLA qualifications would be an advantage. The ability to work calmly and effectively within a high-pressured environment is essential. Reliability is also critical as inconsistency will put unnecessary stress on work colleague who have their own areas of responsibility to deal with on a day-to-day basis.
- Being an Assistant Manager can be both challenging and rewarding. It is vitally important that the successful candidate adopts a proactive and professional approach, whether they are dealing with a landlord, tenant or member of the team.
- You will be very organised, retain a strong attention to detail and have a desire to provide the best level of customer service possible, regardless of the difficult circumstances which may arise.
- This role will suit someone already overseeing a small team within the same environment or a very experienced Property Manager looking to take on more responsibility with some management responsibilities.
- Effective communication skills both orally and in written format.
- A confident, outgoing enthusiastic attitude and professional approach.
- Well organised, with the ability to prioritise the most urgent jobs amongst a busy workload.
- IT proficient, familiar with most standard MS Office packages.
Salary & Benefits:
Full time basic salary £29,000 - £30,000 per annum, depending on relevant experience plus bonuses and year-end profit share. Realistic OTE £31,000 - £33,000 per annum.
Training:
- Successful candidates will receive comprehensive training both initially and thereafter, in line with their level of previous experience.
- Professional accreditations can also be acquired and my clients will fund the full cost of the relevant course material.
Hours of Work:
Primarily Monday to Friday, 8.30am to 5.30pm.
Hybrid Working:
During the initial probation period any successful candidates will work at their Chelmsford officee.
Following successful completion of a probationary period candidates will then revert to working on a hybrid basis between home and the Office.
