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The Role:
- In this role you will have the exciting opportunity to lead and manage a team of Junior Brokers (Lending Managers).
- Your focus will be on providing guidance, training, and support to your team members as they develop the skills and expertise required to excel in their positions.
- Your leadrship will play a crucial role in delivering exceptional customer outcomes whilst maintaining high compliance scores.
Day to Day Includes:
- Team Leadership: Provide strong leadership to the team, setting clear expectations and performance goals.
- Sales Performance: Monitor individual and team performance, ensuring that sales targets and KPI's are consistently met or exceeded.
- Coaching and Training: Conduct regular coaching sessions and training to enhance the skills and product knowledge of team members.
- Performance Evaluation: Evaluate the performance of team members, providing feedback and implementing actions as needed.
- Reporting: Prepare and present regular reports on team performance, sales metrics, and progress toward goals.
- Customer Service: Ensure that the team provides exceptional customer service and resolves customer enquiries and issues promtly.
- Team Motivation: Create a positive and motivating work environment to boost team morale and engagement.
- Process Improvement: Identify areas for process improvement and implement changes to enhance team efficiency and effectiveness.
About You:
- 12+ months of team leadership experience, showcasing strong leadership skills.
- Knowledge of unsecured finance products, including personal loans, credit cards, and consumer lending options.
- Expertise in underwriting processes, focusing on creditworthiness, debt-to-income ratios, and risk evaluation for unsecured loans.
- Proficient with diverse financial products, understanding their benefits, risks, and target markets.
- Strong regulatory and compliance knowledge in unsecured lending, ensuring adherence to legal framework.
- Target-driven, consistently exceeding sales goals and identifying growth opportunities.
- Consulatative sales approach, skilled in understanding customer needs and providing tailored solutions.
- Excellent communication skills across verbal, written, and listening formats.
- Skilled in building rapport with individuals from diverse backgrounds.
- Diplomatic and empathetic in handling challenging customer interactions.
- Proactive and committed to learning and development.
- Resilient, able to thrive under pressure and maintain high-quality performance in fast-paced environments.
