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Sales Team Leader - Essex

Aimee Willow Connex Ltd
Posted 7 days ago, valid for 12 days
Location

Chelmsford, Essex CM1 1PG

Salary

£35,000 - £45,000 per annum

Contract type

Full Time

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Sonic Summary

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  • The role involves leading and managing a team of Junior Brokers with a focus on guidance, training, and support.
  • Candidates should have at least 12 months of team leadership experience and a strong understanding of unsecured finance products.
  • Responsibilities include monitoring sales performance, conducting coaching sessions, and ensuring exceptional customer service.
  • The position requires strong regulatory knowledge and a target-driven approach to consistently exceed sales goals.
  • Salary details are not specified, but the role emphasizes the importance of maintaining high compliance scores and delivering exceptional customer outcomes.

The Role:

  • In this role you will have the exciting opportunity to lead and manage a team of Junior Brokers (Lending Managers).
  • Your focus will be on providing guidance, training, and support to your team members as they develop the skills and expertise required to excel in their positions.
  • Your leadrship will play a crucial role in delivering exceptional customer outcomes whilst maintaining high compliance scores.

Day to Day Includes:

  • Team Leadership: Provide strong leadership to the team, setting clear expectations and performance goals.
  • Sales Performance: Monitor individual and team performance, ensuring that sales targets and KPI's are consistently met or exceeded.
  • Coaching and Training: Conduct regular coaching sessions and training to enhance the skills and product knowledge of team members.
  • Performance Evaluation: Evaluate the performance of team members, providing feedback and implementing actions as needed.
  • Reporting: Prepare and present regular reports on team performance, sales metrics, and progress toward goals.
  • Customer Service: Ensure that the team provides exceptional customer service and resolves customer enquiries and issues promtly.
  • Team Motivation: Create a positive and motivating work environment to boost team morale and engagement.
  • Process Improvement: Identify areas for process improvement and implement changes to enhance team efficiency and effectiveness.

About You:

  • 12+ months of team leadership experience, showcasing strong leadership skills.
  • Knowledge of unsecured finance products, including personal loans, credit cards, and consumer lending options.
  • Expertise in underwriting processes, focusing on creditworthiness, debt-to-income ratios, and risk evaluation for unsecured loans.
  • Proficient with diverse financial products, understanding their benefits, risks, and target markets.
  • Strong regulatory and compliance knowledge in unsecured lending, ensuring adherence to legal framework.
  • Target-driven, consistently exceeding sales goals and identifying growth opportunities.
  • Consulatative sales approach, skilled in understanding customer needs and providing tailored solutions.
  • Excellent communication skills across verbal, written, and listening formats.
  • Skilled in building rapport with individuals from diverse backgrounds.
  • Diplomatic and empathetic in handling challenging customer interactions.
  • Proactive and committed to learning and development.
  • Resilient, able to thrive under pressure and maintain high-quality performance in fast-paced environments.

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