Digital Enquiry Agent (Luxury Car Dealership)

Digital Enquiry Agent (Luxury Car Dealership)

OTE 40,000 + Bonus Scheme + Training and Development Opportunities + Award Winning Employer

Chelmsford

Are you a Digital Enquiry Agent or similar looking for an opportunity with an award winning employer who offer exceptional training and progression opportunities within the Luxury Automotive Industry?

This company are Europe's largest 4x4 dealer and have recently been awarded a Best Places to Work 2024 spot in The Sunday Times. Handling a range of exceptional vehicles from Lamborghini's to Bently's, they are rapidly growing their professional team to continue their excellent work.

This role's primary responsibility is to generate showroom traffic by converting digital enquiries into confirmed showroom appointments, acting as the first point of contact for customers across all digital platforms. Working closely with the sales team, the successful candidate will coordinate and book appointments, manage enquiries, process deposits, and ensure that potential customers feel valued and engaged.

If you are a Digital Enquiry Agent or similar looking to carve there place into an award winning dealership that is the largest of its kind in Europe and offer excellent pay and progression opportunities, apply today.

The Role:

• Engage customers via digital channels such as email, live chat, WhatsApp Business and phone to book appointments for showroom visits, driving traffic to the dealership
• Work hand-in-hand with the Sales team, ensuring diaries are efficiently managed and appointment are properly coordinated to optimise customer experience and team effectiveness
• Accurately process customer deposits, providing clear explanations on terms and refunds policies, all while complying with FCA regulations. Ensure secure and efficient processing and documentation.
• Build strong rapport with potential buyers, encouraging them to visit the showroom, where they can see the value and quality the vehicles in person
• Achieve monthly KPI's of 15 deposits and 40 attended appointments, supporting the team in hitting their sales goals
• Maintain FCA compliance and ensure accurate recording of all customer interactions and transactions, in alignment with dealership and regulatory standards

The Person:

• Previous experience in a customer-facing or enquiry-handling role
• Understanding of car features, specifications, and the automotive industry
• Full clean UK driving licence

Job Reference: BBBH16240

Keywords: Sales, Digital, Enquiries, Automotive, Car, Dealership, Dealers, Chelmsford, Essex

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set.

Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.