Volunteer Manager

As part of Provide Community CIC’s mission to deliver exceptional care through innovation and compassion, a Volunteer Manager plays a pivotal role in integrating volunteers into the healthcare system. This role supports the organisation's commitment to quality care as evidenced by its 'Outstanding' accreditation from the Care Quality Commission (CQC)

The Volunteer Manager position at Provide Community CIC is a newly established role designed to enhance and expand the organisation's volunteering initiatives. We aim to cultivate a vibrant volunteer program that will significantly grow volunteer engagement. By fostering strong relationships with staff, implementing strategic development plans, and creating meaningful opportunities for volunteers, this role will play a crucial part in enriching the services we provide and enhancing the overall patient experience within our communities.

Key Responsibilities

Volunteer Management

• Develop and implement comprehensive communication strategies across the organisation, including specific channels for volunteers

• Develop and oversee recruitment campaigns to attract a diverse and skilled volunteer base, ensuring alignment with Provide Community's values and operational needs

• Design and deliver comprehensive induction, training, and mentorship programs to maximise volunteer engagement and effectiveness Manage day-to-day operations of the volunteering programme
• Establish key performance indicators (KPIs) for volunteer contribution and satisfaction, ensuring data-driven improvements to the volunteer programme

• Monitor volunteer attendance and maintain quality experiences

• Co-ordinate volunteer opportunities across Provide
• Design and implement an innovative volunteer employment journey, development programme, including professional development, and bespoke recognition event

Matrix Management 

• Implement matrix management approach for colleagues supporting volunteers across departments, ensuring clear communication and alignment of volunteer-related objectives Coordinate cross-functional teams to optimise volunteer engagement, providing guidance and support to colleagues whose roles intersect with volunteer management

Strategic Development

• Shape and drive the long-term vision for volunteer engagement across the organisation, ensuring that volunteering becomes an integral part of Provide Community's healthcare delivery model
• Contribute to and deliver the Volunteer Strategy for Provide
• Identify and implement forward-thinking volunteering opportunities to address emerging healthcare and community needs, supporting Provide's mission to transform lives
• Collaborate on projects to improve patient experience and engagement

Communication

• Communicate complex and sensitive information effectively to diverse audiences
• Present information in various formats tailored to different stakeholders
• Lead internal communications through channels such as intranets, newsletters and team meetings
• Engage colleagues and address concerns during periods of organisational change
• Identify, analyse and prioritise key stakeholders, developing effective relationships
• Manage expectations and address concerns of various stakeholder groups
• Lead initiative-taking external stakeholder engagement programmes
• Represent the organisation at regional and national forums
• Develop partnerships with external organisations and manage strategic relationships Use various channels for external communication, including websites and social media
• Employ strong negotiation and influencing skills to drive organisational objectives

Policy and Procedure Management

• Development of a suite of volunteering policies and procedures that ensure legal compliance, promote best practices, and support the wellbeing of all volunteers
• Ensure compliance with relevant regulations and best practices
• Function as the senior point of escalation for volunteer-related challenges, ensuring swift and effective resolution to uphold the quality and reputation of the programme
• Create resources and training materials for volunteers and colleagues

Administrative Responsibilities

• Manage volunteer budgets and expenses
• Develop and maintain reporting mechanisms to monitor volunteer impact, engagement trends, and program success
• Produce regular monitoring and tracking reports
• Serve as the primary liaison between departments to integrate volunteering seamlessly into operational frameworks

Collaboration and Networking

• Build relationships with key stakeholders
• Represent the organisation at regional and national forums, championing the role of volunteering in modern healthcare systems
• Participate in professional networks and associations
• Function as a mentor to junior colleagues and volunteers, fostering a culture of learning, growth, and leadership within the volunteer services team

Volunteer Recognition

• Implement a system for volunteers to share their experiences and best practices, fostering a culture of continuous learning and improvement
• Organise volunteer recognition events Implement reward and appreciation systems
• Create communication materials like newsletters