Business and Technical Analyst

Job Title:Business and Technical Analyst

Contract Type:Permanent, Full-time

Salary:£25,000.00 per annum

Contracted hours:

40 hours per week

Working Days:Monday to Friday

Shift Pattern: 8 Hour Shifts, 08:30 - 17:00

Location:Cheltenham

Benefits:View ourEmployee Benefitsleaflet.

Creed is a family business, established in 1972, which is ambitious with it's growth within the industry. We deliver a great range of multi-temperature food products, including our butchery and fresh ranges to caterers across the country from our offices in Cheltenham, Ilkeston & High Wycombe. It's a great place to be and we are proud of our role in supporting our local community. We are dedicated to creating a great place to work, with great people and in 2020 were listed by Sunday Times as one of the top 100 companies to work for, having achieved a two star status with best companies. Our people are committed to our values, choose their attitude and focus on the needs of the customer. They work hard and are committed to providing a great service but want to have some fun and development along the way. Our employees often get involved in charity events, attend the company conversations, put forward their ideas for improvement and contribute in the team briefings. Our core business values are being: Commercial, Proud, Friendly and Nurturing.

In this role you will ensure integrity of product and technical data is maintained and excellent service levels areconsistently achieved in the delivery of product data and technical assistance to internal departments,customers and suppliers. You will also manage barcode queries, updates and change to ensure legislative compliance and support technicalprojects and assist customers with product related requests as well as managing new supplier and product set ups from start to finish.

Some responsibilities of the role include:

• Demonstrate a positive, customer-focused, and professional approach.

• Contribute to a diverse, inclusive, solutions-oriented, and customer service focussed culture.

• Share ideas and develop new ways of working to improve company performance and employeeengagement.

• Demonstrate professionalism and deliver an awesome customer experience to both internal andexternal customers.

• Accountability for the robustness and accuracy of product data held on internal databases, andresponsibility for the regular review of this data as set by the business.

• Analyse product labels to ensure data provided by suppliers is accurate and compliant with relevantlegislation.

• Liaise with suppliers on detailed product information such as allergens and ingredient information.

• Support with product barcode queries and to escalation of issues with the relevant supplier.

• Create and distribute reports internally on supplier product discrepancies and to charge according tothe Creed Foodservice Supplier Charter.

• Maintain accuracy of product data during the life of the product on various internal and externalplatforms.

• Ensure that customer product complaints are handled effectively, monitor trends, and ensure highlevel of customer service is maintained.

• Responsible for the organisation of and reporting on new product listings and delists

• Reporting on performance of Supplier Activations

• Organisation and uploading of Supplier Promotions and new lines.

• Load supplier and Country Range Group promotions onto our internal systems.

• Collect new product Information.

• Product pricing administration.

• Reporting and administrative duties to support the Trading teams objectives.

• Demonstrate commitment to and support our Environmental, Social and Governance goals in howdaily tasks and responsibilities are carried out.

• Actively promote a food safety culture through sharing knowledge and expertise.

• To disclose any evidence of product safety, legality, quality, or integrity issues.

• To report all accidents and promote best practices in Health and Safety and contribute to ensuring asafe working environment for all employees, workers, and visitors on site.

Essential

• Strong I.T and administration skills, numeracy, and a good level of English.
• Customer service focus, excellent communication, interpersonal, relationship building, and stakeholdermanagement skills.
• An action-oriented individual, who is solutions focused, can manage multiple priorities, and deliverresults on time.
• A good team player, with attention to detail and good problem-solving skills that follows processes inplace and prioritises business improvement.
• A methodical approach to work and excellent organisational skills.
• The ability to learn new systems quickly, and experience using both Microsoft Excel and Accord orsimilar ERP system within a previous role.
• A self-starter, enthusiastic, proactive, self-motivated individual with a desire to learn and progress.
• Experience working within a busy administrative role.
• Confident in working in an office and warehouse environment.

Desirable

• Knowledge of Foodservice, FMCG or similar environment.
• An interest in or knowledge of food product and labelling, or UK food legislation.
• Experience or knowledge of quality management, Food Safety, HACCP, TACCP or VACCP systems.
• Passionate about food and interested in nutrition, allergen information, and food safety