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This is an exciting temporary role working for a prestige builder of high-end retirement homes.
Your role is to be the key interface between the apartment owners and our client. As you'll be the building's host, you'll focus on fostering a warm, friendly and relaxed atmosphere.
Our client currently requires an ad hoc Facilities Administrator/Receptionist to cover 2 sites in Cheltenham. This would be on an adhoc ongoing basis to cover holidays and sickness when the permanent hosts are off work. You would usually get a good few weeks notice ahead of these bookings. They are likely to need more cover across school holidays.
This type of role could suit someone who is retired/semi-retired or maybe just a candidate who is looking to pick some extra work every few months. It may not suit someone seeking permanent employment as our client would like to be able to call on you on a regular basis.
Your role:
- You will be sat in the office and do hourly checks of the property
- Be first point of contact for residents, if there are any property issues or they need any assistance such as contacting a local contractor etc.
- Providing a proactive customer focused service identifying and providing owners with information on the local area including key services, events and places of interest
- Ensuring the maintenance within the development is of a high standard, undertaking day to day tasks personally and arranging and coordinating other maintenance through relevant high-quality local contractors
- Maintaining the events and visitor's suite diaries
- Representing the company in a friendly, helpful, professional and approachable way
- Taking the lead on managing Health and Safety at the development
The person:
- Experience in reception/front of house/facilities or a customer facing role is essential.
- Ability to work independently
- Very friendly and clear communicator
- Good general IT skills
- Office or contract management experience is desirable
- Emotionally intelligent and ability to put themselves 'in the customer's shoes'
- Knowledge and a responsible attitude to Health and Safety
- Product and environment focused for all maintenance activity affecting customers and staff
- Proactive and forward thinking
