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Client Experience Manager

i2i Recruitment Consultancy
Posted 15 hours ago, valid for 15 days
Location

Cheltenham, Gloucestershire GL51 0ST, England

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The role requires 3-5 years of experience in managing and delivering events within the food industry.
  • The salary for this position is competitive and includes a range of benefits such as 25 days of annual leave and staff discounts.
  • Key responsibilities include planning customer engagement events, managing key relationships, and collaborating with marketing teams.
  • Candidates should have a customer-first mindset, strong stakeholder management skills, and a passion for food and FMCG.
  • The position is based in Cheltenham, offers free onsite parking, and is part of a progressive, people-focused company.

What’s in it for you?

25 days annual leave + Bank Holidays | Staff discount on products| Life Assurance Scheme | Discounts across high street brands | Personal Charity Support | Cycle to Work scheme | Tax-Free Childcare | Free onsite parking | Employee Savings Scheme

Must Have’s

  • Experience managing and delivering events across the food industry
  • Stakeholder management skills and building client relationship
  • A customer-first mindset with a proactive attitude
  • Experience in project management and working across wider departments
  • A passion for all things food and a background within FMCG/Food

Nice to have’s

  • Background in food, drink, or FMCG
  • People management and team coaching experience
  • Commercial acumen and ability to interpret market insights
  • Comfortable with presentations and proposal writing

So what will you be doing?

  • Planning and leading internal and external customer engagement events
  • Managing key customer relationships and acting as their go-to contact
  • Collaborating with Marketing & Insights teams to enhance customer experience
  • Supporting tender submissions and crafting standout business presentations
  • Ensuring our offerings stay on trend, competitive, and meet customer needs
  • Leading a small team and contributing to the wider business strategy

Helpful extras

  • Based in Cheltenham with free on-site parking
  • Modern office with a collaborative team culture
  • Permanent, full-time role - 40 hours per week
  • Opportunity to grow in a progressive, people-focused company
  • Work with a Top 50 UK employer in a fun, foodie, fast-paced culture

Our mission of 'Making Recruitment Personal’ also means making recruitment fair. We’re committed to reviewing every application through a lens of diversity and inclusion.

We try to connect personally with every applicant, but if you haven’t heard back within 5 working days, please understand that your application hasn’t been successful on this occasion.

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.