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Trainee / Experienced Customer Account Manager Engineering Industry

Anderson Recruitment
Posted 2 days ago, valid for a month
Location

Cheltenham, Gloucestershire GL50 9SA, England

Salary

not provided

info
Contract type

Full Time

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Our excellent client in Staverton is looking for an enthusiastic Team Administrator to join their fun and friendly team on a permanent basis.

This role could suit an Engineering/Science graduate, or someone with a passion for technical writing.This is an exciting opportunity to join a fast paced company with thorough, in-depth training and great career paths within the company.

Responsibilities

- Identify new sales opportunities, respond to leads and inquiries.

- Update and develop sales documentation. Ensure all client documentation (proposals/tenders/contracts) is accurate, detailed, and complete, and that client specifications are mirrored in arrangements with subcontractors.

- Maintain effective client communication and contact through regular calls, meetings, and engagements. Maximise sales with existing accounts through regular calls and meetings as appropriate.

- Analyse competitors and market positions of key players and customers.

- Coordinate colleagues across the business in compiling detailed reports and tenders to clients, including challenging designs, programs, and cost.

- Support sales with campaigns and communications.

- Prepare (and collate as appropriate) weekly updates to the Operations Team covering the latest sales, marketing, and operational status of opportunities and live projects.

- Following extensive training, develop and write product manuals and technical documentation to project deadlines, utilising and managing internal and external resources to achieve objectives.

- Following extensive training, with support, develop/maintain digital training and handover tools that exceed our clients expectations.

- Proactively contact clients to arrange and promote the benefits of training and arrange training.

- Provide regular reporting of existing and future training sessions and monitor training records for all clients (plus refresher training).

- Work with subcontractors to develop training guides, videos, and training sessions.

- Provide reports to the business on training programs and client feedback.

Key Attributes

- Achieved, or currently studying an engineering/science related qualification

- Excellent people and communication skills.

- Well organised with attention to detail.

Hours: Monday Friday, 8:30am 5:30pm

Salary: Competitive depending on experience (able to disclose upon application). + leading benefits package including access to mental health wellness and other wellbeing resources, and actively encourage and reward activities that promote exercise and healthy lifestyle.

Apply now in a few quick clicks

In order to submit this application, a TotalJobs account will be created for you. As such, in addition to applying for this job, you will be signed up to all TotalJobs’ services as part of the process. By submitting this application, you agree to TotalJobs’ Terms and Conditions and acknowledge that your personal data will be transferred to TotalJobs and processed by them in accordance with their Privacy Policy.