Customer Service Agent

My client, an innovative and fast- growing broadband company, is looking for a Customer Service Expert to provide general customer support in a professional and timely manner. This relates to a wide range of customer enquiries including accounts, product, billing, and basic technical diagnostics.What will you be doing?

• Responding to a wide range of customer queries promptly, via a variety of channels, providing solutions in a timely and professional manner.
• Keeping customers updated at timely intervals where follow ups are required or making service engineer appointments.
• Basic triaging of customer connectivity faults to determine next steps, such as passing to technical support for resolution or making service engineer appointments.
• Assisting potential customers to understand products and packages offered and promoting the brand.
• Working closely with colleagues to ensure appropriate resources are engaged to ensure customer requirements are achieved.
• Suggest up-sell/cross-sell products to customer where relevant and where it may add value to the customer’s experience.

The skills and experience you will have:

• Understanding the fundamentals of CRM systems and MS Office, SharePoint, MS Teams/Slack/equivalent would be advantageous.
• Effective interpersonal communication skills using a range of media and devices.
• Ability to effectively engage with customers and to own the appropriate resolution of issue(s).
• Positive, self-motivated, highly organised, and able to respond effectively to working in a fast paced and dynamic environment.
• Good interpersonal skills, including active listening.

What will you get?

• Competitive Salary based on experience and qualifications.
• Additional career training and support.
• Opportunity for progression and advancement.
• Free onsite parking

for IMMEDIATE consideration or email your CV to ellie ASAP!If you have not heard from us within 5 working days, please assume that you have been unsuccessful in this instance but may be considered for future opportunities.