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Technical Supervisor
Cheltenham
£38,000 - £40,000 DOE
Permanent
Our new client is looking for a Technical Supervisor tosupport the Technical Manager to manage the Technical Team and contribute to developing a customer-oriented, solutions focused team culture. They will contribute to ensuring integrity of product and technical data is maintained and excellent service levels are consistently achieved in the delivery of product data and technical assistance to internal departments, customers, and suppliers.
Key Responsibilities – Technical Supervisor
- Manage the Technical Team in a positive, customer focussed and professional manner.
- Assist the Technical Manager to recruit, train and develop the team both for new positions and succession planning.
- Contribute to a diverse, inclusive, solutions oriented, and customer service focussed culture through coaching and mentoring the team and encouraging two-way communication.
- Share ideas to developed innovative ways of working to improve company performance and employee engagement in line with the business strategy and within departmental budget.
- Line Management Responsibilities and accountability for providing management cover and supervisory support to colleagues.
- Manage food quality and safety complaints in-line with the company complaint process.
- Resolve customer product complaints, tracking trends and escalating appropriately in line with company procedure.
- Effective supplier management from initial selection & approval through conducting site visits (if required), setting clear technical expectations, providing guidance & support, issuing performance updates and instigate joint business/improvement plans.
- Accountability and responsibility for reporting on the accuracy of specifications for all products across multiple platforms and maintenance of the approved supplier database.
- Maintain awareness of packaging regulations (EPR), compliance, and submit in accordance with regulatory requirements.
Qualifications & Requirements – Technical Supervisor
- Customer Service Focus, Excellent communication, interpersonal, relationship building, and stakeholder management skills.
- An action-oriented individual, who is solutions focused, can manage multiple priorities, and deliver results on time.
- A good team player, with tenacity, attention to detail and good problem-solving skills that follows processes in place and prioritises business improvement.
- Experience in a Senior or Supervisory role the food industry.
- Experience managing people in all aspects of the employee lifecycle, coaching, mentoring, and team[1]building skills.
- Passionate about food safety and interested in nutrition and allergen information.
- Enthusiastic, proactive, self-motivated individual with a passion for continuous professional development.
- Excellent numeracy and IT skills including intermediate MSExcel.
- Excellent administration skills, attention to detail and a methodical approach to work.
- A good team player, with attention to detail and good problem-solving skills that follows processes in place and participates in sharing ideas for improvement.
- Adaptable to change, creative and interested in learning and developing both the team and commercial outputs for the business area.
- Excellent presentation skills and confident presenting to large audiences of both internal and external customers.
- Excellent food product knowledge and experience of the food industry gained within a wholesale or manufacturing environment
- Experience and knowledge of European and UK food Legislation.
HACCP level 3 and TACCP and VACCP Level 2 Qualifications
What we can offer – Technical Supervisor
- 25 days plus bank holidays
- Free Fruit
- Cycle to work
- Tax free a childcare
- Employee saving scheme
For more information on this role, please contact Zoey Bunn on (phone number removed) or send a copy of your CV to (url removed)
Omega Resource Group is acting as an Employment Agency in relation to this vacancy.
Omega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors.
Candidates who are currently a Technical Lead, Technology Manager or Innovation Manager may be suitable for this position
For details of other opportunities available within your chosen field please visit our website (url removed)
Omega is an employment agency specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.
