Customer Experience Manager

Customer Experience ManagerUp to £35,000 (DOE)Cheltenham

Working Hours: 40 hours per week (Monday to Friday, 8:30 am to 5:00 pm)

My client is a rapidly growing FMCG (Food) company, and have been recognised as one of the top 50 UK employers, and pride themselves on offering a great workplace culture, where employees are encouraged to get involved in charity events, share ideas, and develop their careers!

I am looking for a Customer Experience Manager to manage customer relationships, support presentations, and coordinate customer engagement events. This role will be ideal for someone with a background in event management, as you'll be responsible for planning and executing customer events both in-house and externally. You'll also oversee market insights, ensuring our offerings meet customer needs and stay on trend, whilst managing a small team.

Key Responsibilities:

• Lead and manage customer engagement events and projects, including both in-house and external events.
• Build and maintain strong relationships with internal teams and external stakeholders at all levels.
• Ensure our product offerings are relevant, profitable, and meet customer needs.
• Support with preparing tenders and business presentations.
• Work closely with the Marketing & Insights team to ensure a great overall customer experience.

Ideal Candidate:

• Strong communication and relationship management skills, with the ability to influence stakeholders at all levels.

• Experience in event management, with a knack for organizing and running successful events.
• A proactive, self-starter attitude, able to work independently and meet deadlines.
• Project management experience with a focus on delivering results.
• A customer-focused approach with excellent problem-solving skills.
• Experience presenting market insights and creating engaging presentations.
• Commercial acumen and the ability to influence and build relationships with both internal teams and customers.
• A genuine interest in food, catering, and consumer behaviour.

• Experience managing people, including coaching and team development would be desirable
• Background in the food and drink industry is an advantage.

Benefits:

• Be part of a progressive company you can grow your career within!
• 25 days annual leave PLUS Bank Holidays
• Life Assurance Scheme
• Employee Savings Scheme
• Discounts across their benefits platform (multiple high street brands!)
• Staff discount across their products
• Personal Charity Support
• Cycle to Work
• On Sight Parking
• Tax Free Child Care

If you’re an experienced event manager with a passion for customer service and a LOVE for food, I’d love to hear from you!

Interested? Send your most up-to-date CV to Ellie at i2i recruitment today!Our mission of 'Making Recruitment Personal’ also means making recruitment fair. As a result, we are committed to reviewing every application with a sense of diversity and inclusion.We strive to personally connect with each applicant, but due to current circumstances, this is not always possible. If you haven't received a response within 5 working days, please understand that your application has not been successful on this occasion.If you’re ready to make an impact, collaborate with diverse teams, and be part of an exciting and growing company, we’d love to hear from you!