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The Deputy Head of Client Services serves as a strategic partner and advisor to the Head of Client Services, playing a critical role in facilitating effective decision making, managing allocated projects, and ensuring the smooth operations of the Leadership Team.
This is a new role and will develop but you will:
- Assist and deputise for Head of CST
- Work closely with the Head of Client Services to drive strategic initiatives, manage priorities, and ensure alignment across the Leadership Team.
- Co-ordinate the operational onboarding of new work and teams to the business
- Input into the short- and long-term strategies. Assist Head of Client Services and Director of Operations in both the monitoring and execution of the strategic plan.
- Co-ordinate outsource providers, monitoring performance against objectives and ensuring value for money.
- Coach and develop Operations Managers to agree, set and cascade down clear objectives and priorities within CST, ensuring they are aligned with the business' vision, objectives and priorities; assist the management team in leading change and being effective leaders with a specific focus on leadership styles and engagement
- Drive and lead recruitment in CST
- Ensure risks are managed appropriately and that training is provided to the management team on business risks, HR, Operational, and culture
- Lead and co-ordinate key projects from inception to completion, ensuring deadlines are met and objectives are achieved
- Manage performance and behaviour in line with Company policies and procedures;
- Support, advise and coach management team including recruitment, training, discipline and appraisals
- Take a leading role in ensuring that CST is scalable and flexible for growth and change and ready for any changes to market systems, internal changes, and developments (e.g. Blueprint Two)
- Work closely with the CST Managers and Planning and Performance Manager to ensure the effective operation of leadership meetings, by co-ordinating the preparation of materials, presentations and reports, tracking actions and ensuring timely follow up.
- Work with management team to ensure 'one team' culture is lived every day in CST, with a focus on results and client service through high performance and resilience
You will have a deep understanding of the insurance industry, strong leadership abilities, and a proven track record of supporting senior leadership. You will be the eyes and ears for the Head of Client Services, connecting teams, projects, and critical business information, ensuring meetings and materials are efficient and effective, and serve as a trusted partner to deliver against business priorities.
- Experience and ability in building and maintaining excellent working relationships with broking teams / overseas business production divisions.
- Experience in operational management within the insurance industry, preferably within the London Market.
- Experienced people coach with proven people management experience, ideally of managing other people managers.
- High level of emotional intelligence and interpersonal skills
- Proven ability to manage complex and confidential information
- Strong strategic thinking and problem-solving skills, including finding compromises or resolutions between disagreeing parties when limited resources are available
Strong understanding of Microsoft Office 365, especially Excel and PowerPoint
YOU MUST HAVE EXPERIENCE WITHIN INSURANCE TO BE CONSIDERED FOR THIS ROLE
