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Are you an experienced Manager from the Insurance Sector?Do you have strong leadership skills and confidence in your ability to coach &Â develop?Do you have knowledge of the London Market?If so, we have a great opportunity for you!We are seeking a Deputy Head of Client Services to serve as a strategic partner and advisor to the Head of Client Services within our client. This pivotal role involves facilitating effective decision-making, managing allocated projects, and ensuring the smooth operations of the CST Leadership Team.The ideal candidate will possess a deep understanding of the insurance industry, demonstrate strong leadership abilities, and have a proven track record of supporting senior leadership.
Day-to-day of the role:- Assist and represent the Head of Client Services in their absence, acting as a point of reference within strategic or stakeholder groups.
- Drive strategic initiatives alongside the Head of Client Services, managing priorities and ensuring alignment across the CST Leadership Team.
- Coordinate the operational onboarding of new work and teams, and the development of CST’s strategic plans.
- Manage relationships with outsource providers, ensuring effective service delivery and appropriate resource allocation.
- Coach Operations Managers to set clear objectives aligned with the business's vision; lead recruitment efforts within CST.
- Lead key projects from inception to completion, ensuring that objectives are met and deadlines are adhered to.
- Manage performance and behaviour in accordance with company policies, addressing issues swiftly and effectively.
- Support the Head of Client Services in managing crises and unforeseen challenges, ensuring appropriate responses and communications.
- Take a leading role in preparing CST for scalability and flexibility in response to market and internal changes.
- Experience in operational management within the insurance industry, preferably within the London Market.
- Proven people management experience, ideally managing other managers.
- Strong strategic thinking and problem-solving skills.
- Exceptional written and verbal communication skills.
- High level of emotional intelligence and interpersonal skills.
- Proficiency in Microsoft Office 365, especially Excel and PowerPoint.
- CII qualification is desirable, Diploma or above
For immediate consideration to this great opportunity, please apply now!
