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JOB TITLE - 2nd Line Support Engineer
LOCATION - Cheltenham
SALARY - Up to £33,000
THE BUSINESS:
C4S Search are pleased to be working with UK-based medical charity who specialise in healthcare research.
ABOUT THE 2nd LINE SUPPORT ENGINEER POSITION:
- Investigate and resolve escalated IT issues, ensuring minimal disruption to end users.
- Provide technical support for hardware, software, and network-related problems.
- Work closely with 1st and 3rd line teams to ensure efficient issue resolution.
- Perform system maintenance, updates, and troubleshooting tasks.
- Document incidents, solutions, and best practices in the service management system.
- Assist with IT projects, deployments, and system improvements.
ABOUT YOU
- Strong troubleshooting and problem-solving skills.
- Good understanding of operating systems, networks, and common business applications.
- Experience with Active Directory, Office 365, and remote support tools.
- Ability to communicate technical issues to non-technical users effectively.
- Prior experience in an IT support or service desk role.
