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Service Desk Analyst
My client based on the outskirts of Cheltenham has a new vacancy for 1st/2nd Line Technical Support - ideally with an element of 3rd line.
Dealing with lots of different enquiries and people at all levels within the businessDo you have some experience providing the above support?Do you want to work for an excellent local employer, with many great benefits?Do you want to work somewhere that really looks after their employees?Do you want to work in a beautiful location, with super friendly people?These are all things that are on offer with my lovely client, so if you have some relevant experience, then please make contact to discuss further.Salary £30,000-£35,000Cheltenham outskirtsPLEASE NOTE - YOU MUST BE ABLE TO DRIVE1st & 2nd Line technical support (phone, email and in person). Log support tickets for all issues flagged, including daily checks. Management of incidents and requests and escalating to 3rd line support where necessary. Processing of requests, to include but not limited to new starters, leavers and movers. Building of laptops, smartphone handsets to team standards. Hosting inductions for new employees. Assist in employee moves, meeting room setups and new office installations where appropriate. Equipment fault finding/troubleshooting, testing, repair or dispatch for repair. Maintenance of Inventory records.1 years’ experience working in IT. Good knowledge of Windows 10 (Configuration & Support). Good knowledge of Microsoft 365. Possess strong written and verbal communication skills. Confident in supporting and communicating at all levels of the business. Active Directory user management. Entra ID user management. General understanding of LAN, WAN, DHCP, DNS.If this position is for you, then please get in contact with Cat at i2i recruitment today!We like to speak to every application, but due to the current climate this is not always possible. If you have not heard from us within 5 working days, please assume that you have been unsuccessful in this instance.
