Back to search2nd Line Support Analyst
Shorterm Group
Posted 5 days ago, valid for 25 days
Cheltenham, Gloucestershire GL50 9SA, England
£35,000 - £42,000 per annum
Full Time
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Sonic Summary
- The position is for a 2nd Line Support Analyst with an initial duration of 6 months, located onsite in Cheltenham.
- The role offers a negotiable salary, with a standard workweek of 37 hours from Monday to Friday, including an early finish on Fridays.
- Candidates should have experience in supporting Local and Global IS projects, with responsibilities including server infrastructure support and technical documentation preparation.
- Required skills include ITIL Foundations Certification, proficiency in Microsoft Office, and a basic understanding of VMware, NetApp, and Citrix, among others.
- Ideal applicants are experienced Systems Administrators who excel in technical projects and infrastructure management, although specific salary details are not provided.
Duration: 6 months initially
Rate: Negotiable (via Umbrella)
Location: Onsite in Cheltenham
Hours: Monday to Friday 37 hours (Early Friday Finish)
We are looking for a Systems Administrator to join our clients IT team on a contract basis. The role will involve supporting the implementation of both Local and Global IS projects and digital initiatives within the UK and Asia regions. As part of the IS team, you will provide key support for server infrastructure, middleware, and collaborate with other IS groups to industrialize proven technologies, including building servers, installing applications, and provisioning cloud services to meet business needs and project deliverables. You will also act as the technical resource for assigned projects.
Key Responsibilities:
o Prepare technical documentation required for project deliverables.
o Assist in preparing presentations for project proposals, feasibilities, and provide project status updates to the PMO and IS Management.
o Create servers, including building OS and services for Windows environments.
o Configure, maintain, and monitor Windows servers.
o Rack and install physical equipment as needed.
o Act as Level 2 (L2) and in some cases Level 3 (L3) support for IS infrastructure, systems, and platforms.
o Diagnose, troubleshoot, and perform root cause analysis
o Contribute to the maintenance and administration of data centre hardware, including changes and support
o Participate in the "On-Call" rotation with other IS personnel.
Experience & Skills Required:
* ITIL Foundations Certification or similar.
* Proficiency in Microsoft Office suite (PowerPoint, Excel, Word).
* Knowledge of aerospace business is a plus.
* Basic understanding of VMware, NetApp, and Citrix.
* Basic knowledge of various IT/IS disciplines, technologies, and platforms (Infrastructure, databases, mobility).
* Strong attention to detail and rigor in task execution.
* Strong problem-solving skills.
* Working knowledge of various Windows Server Operating Systems.
* Experience with monitoring tool solutions.
* Proficiency in documentation (specifically related to IS projects).
If you are an experienced Systems Administrator with a passion for technical projects and infrastructure management, and you thrive in a dynamic and fast-paced environment, we would love to hear from you.
