Customer Order Specialist

Customer Order Specialist
Customer Order Specialist

The location of the role is Cheltenham.

The duration of the contract is 12 months.

The pay rate on offer is 16-17.50 per hour.

Role Summary:

Responsible for facilitating transactions as part of a Customer Contract/Order team. Includes activities such as processing transactions, managing processes, and fulfilment of orders.

Responsibilities:

• Facilitate acceptance of customer and suppliers' orders - process order intake, input into internal systems.
• Connect to customer portals and systems.
• May support forecasting, billing and collection activities.
• Key contact for customer inquiries. Work with operations to understand and communicate commits and status to customers.
• May also engage in sales activities for assigned customers.
• Major contribution to the development of an operational year plan for own department activities of the team.
• Suggests improvements in products, processes and procedures.
• Provide pro-active support to the wider PM community
• Works together with people from the business unit.
• Works on the basis of predefined contracts and frameworks. Some latitude to deviate from those conditions.
• Expedites orders where necessary

Qualifications:

• Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 4 years of experience in a Customer/Supplier facing role and/or Aerospace Manufacturing.

Desired Characteristics:

• Experience of working within a sales admin / order processing role or similar
• Experience of using business system i.e. Oracle, SAP
• Competent and confidence with MS Office Suite
• Attention to detail
• Ability to prioritise workload to meet customer demands
• Strong oral and written communication skills
• Experience of building relationships with both internal and external stakeholders
• Confident in challenging the status quo
• Ability to work independently and as part of a team
• Strong organisational skills
• A willingness to embrace change and drive process improvement
• Strong problem-solving skills.