- Reviewing sales turnover with Operations Manager and maintaining maximum efforts to achieve agreed sales turnover budgets. Ensuring all information is communicated to the other members of the team.
- Reviewing overhead budgets with Operations Manager, providing relevant information
- Ensuring the premises are kept secure by registered key holders, following branch opening and locking procedures and attending the branch promptly in the event of a call out.
- Maintaining high standards of branch housekeeping, taking responsibility for maintenance of fixtures, fittings and property
- Recruiting staff in accordance with Company standards and branch requirements in consultation with the Operations Manager and Personnel Dept
- Ensuring all customers receive a high standard of service in line with the Five Star Service Agreement
- Controlling the standard of window and interior display, to ensure clear presentation of the merchandise is given to customers
- Monitoring stock handling by staff, housekeeping of fixture areas to ensure compliance with Company policy standard to maintain orderly, clean and tidy stock rooms
- Informing Operations Manager/Merchandise Dept of local conditions/customer requirements/trends/mix of stock/comparative process in order to maintain competitive training
- Communicating with Senior Managers/visitors and any other areas of the business when required to do so.
- Proven sales retail experience ideally in shoe retailing industry
- The ability to manage staff effectively and delegate to others to ensure the branch is on target and achieving maximum sales
- Excellent communication and organisational skills
- Stock management knowledge and capability
- The ability to train and motivate staff ensuring good relations at all times.
- The ability to handle disciplinary and grievance issues to conclusion and confidently manage difficult situations with staff as and when they arise.
- A willingness to undertake further training and development as required by the Company