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We are currently recruiting on behalf of our client for an experienced Tenancy Support Officer on a 3-month temporary contract offering a negotiable hourly rate which will be made permanent.Principal Responsibilities:
- Assist in the take-up and continuous management of tenancies and accommodation
-  Facilitate external support networks
-  Maintain relevant information and provide details about IHL’s accommodation schemes
-  Contribute to improvements in management and support services
-  Ensure that services are available according to the tenants' needs
-  Assist with the allocation of housing based on needs, including conducting interviews with applicants
-  Provide ongoing support through home visits and regular progress reviews
-  Support tenants in understanding their obligations under the tenancy agreement
-  Address any breaches in tenancy agreements, collaborating with relevant officers to find solutions
-  Ensure that all necessary repairs and maintenance are carried out in a timely manner
-  Support tenants in accessing relevant benefits and ensuring recovery of rent and service charges
-  Conduct home visits to assess tenancy management needs
-  Support tenants in understanding their rights and responsibilities
-  Assist with resolving antisocial behaviour and liaise with appropriate officers
-  Review and monitor tenants' progress and provide necessary support
-  Ensure the safety and security of accommodation, performing health and safety inspections when needed
-  Collaborate with maintenance teams to minimize void periods and improve accommodation quality
-  Offer emotional and practical support, including access to healthcare, counselling, and other local services
-  Ensure tenants' benefit claims are processed and assist with financial matters as required
-  Participate in team meetings and contribute to the development and improvement of housing services
-  Adhere to all health and safety procedures, including lone working policies
-  Act as a point of contact in emergencies, ensuring problems are reported and addressed in a timely manner
-  Maintain confidentiality and ensure compliance with organisational procedures
Person Specification:
-  In-depth knowledge of housing issues and legislation, particularly concerning homelessness, refugees, and asylum seekers
-  Experience in working with vulnerable or challenging adults in supported housing
-  Familiarity with the welfare and benefits system
-  Experience in report writing and working under pressure
-  Ability to demonstrate a person-centred approach, particularly in working with refugees and vulnerable adults
-  Strong team-working abilities and the ability to work independently
-  Excellent communication and problem-solving skills
-  Ability to manage multiple tasks and prioritise effectively
-  Discretion and integrity in handling sensitive information
Please note this role requires a full UK Driving Licence and an Enhanced DBS
