Back to search
Customer Service Manager
Are you an enthusiastic and experienced leader with a passion for delivering excellent customer care? We are searching for a Customer Service Manager to join a dynamic team to drive the customer service operations up to a new level.
About The Client
We are partnered with a multi-national service provider that supports businesses across the UK. They cater to a wide range of companies, from SMEs to large corporations, offering a variety of business-critical services. Their solutions help businesses concentrate on their core activities while also reducing their environmental footprint.
Role Responsibilities
- Plan and manage customer service operations within budget and relevant KPIs.
- Enhance customer service operations to reduce customer effort and boost retention.
- Monitor SLA compliance and manage successes and failures.
- Handle the start-up and termination processes for customers.
- Provide solutions to customer issues within your mandate, including credit notes.
- Ensure retention of portfolio accounts and maintain standard commercial terms.
- Collaborate on credit monitoring with shared services.
- Coach and train customer service employees (both office and field-based) to maintain high competence levels.
- Manage all customer service resources, including personnel.
- Implement operational improvements for new business processes and quoting procedures.
- Lead initiatives for customer service operations improvement.
- Drive operational improvements at plant and customer unit levels.
- Identify and implement opportunities for problem prevention.
What are they looking for?
A successful background leading and managing a customer service teams in a B2B environment.
A commitment to continuous improvement within the department and team.
Excellent communication skills.
Ability to listen and influence peers and team members.
Comfortable working in collaboration with other departments.
Strong organisational skills to ensure timely task completion for yourself and others.
A strong leader who builds a strong working culture and environment.
Whats on offer?
A basic salary up to £48,000
Private Medical Insurance
Life Assurance
33 Days Holiday
Company Pension Scheme
On-site parking
Career progression opportunities
Ongoing personal development/training opportunities
Opportunity to work with a successful team
Employee assistance programme
