Customer Relationship Assistant

Elis is an international multi-service provider, offering textile, hygiene and facility services solutions. Present in Europe and Latin America, we are an authority in most of the 29 countries in which we operate, employing 52,000 professionals at 440 production and services centres; this is a great opportunity to join a company that supports their people!

About the Role:

We currently have an exciting opportunity for a Customer Relationship Assistant to join us in our Chepstow site. The role of a Customer Relationship Assistant is to provide comprehensive Account, Business and Management support to the Account Manager and Customer Service Manager. Delivering exceptional levels of service and building relationships between Elis and our customers.

We are looking for someone who’s organisational skills are outstanding and who is proficient in Microsoft Office & Excel in particular. You must have a passion for delivering high levels of customer service support.

• Act as a dedicated point of contact for complex/at risk customers to enhance/rebuild customer relationships
• Manage & respond to all direct customer communication, complex/at risk customers, via telephone and email effectively and efficiently
• Collate feedback from Drivers and OPD’s regarding customer issues/observations and report back to Account Manager in a timely manner
• Coordinate and ensure account management actions, from visits/calls/emails, are delivered in a timely manner
• Provide high quality account management support inc customer meeting preparation, analytical assessment of activity/risk/service failures, quotation (CAR) preparation
• Co-ordination and support Account Manager with contractual paperwork in line with company processes
• Manage revenue generation workstreams, liaising with Operations and Service teams with regular publication of revenue & discounting statistics for site to General Manager & Customer Service Manager
• Provide timely, accurate and financial monthly reports and analysis for General Manager & Customer Service Manager
• Analyse lost business and complaint management data - ability to see the bigger picture, identify key issues/trends
• Manage outstanding journals to ensure timely resolution, revenue generation and discount approvals as required
• Provide subject matter advice, support and training as required
• Support development of new tools and reports
• Participate in and support continuous improvement projects/workstreams
• Working closely with key stakeholders including local and regional management teams

• Customer and solution focussed

• Good attention to detail and ability to analyse data and interpret the information effectively to continuously improve the department/team

• Excellent working knowledge of Microsoft Office, excel & Dynamics

• Excellent communication skills both verbal and written

• Ability to work on own initiative and to deadlines

• Salary of circa £27,000.00,
• 29 days holiday,
• Employee Assistance Programme.

Are you ready to take your career to the next level? Don't miss out on this exciting opportunity. We are able offer, and encourage development and career growth.