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Job Opportunity: Depot Supervisor
Location: Chepstow
Salary: £31,500 per annum
Hours: 43.94 hours per week covering shifts 05:30 till 14:15 and 12:00 till 20:45 - Monday to Saturday
Our client is looking for a dedicated Depot Supervisor to oversee and manage all aspects of their satellite delivery function at their depot in Chepstow. You will play a key role in ensuring efficient delivery scheduling, allocation of loads, and maintaining high performance in line with customer service targets.
Key Responsibilities:
- Manage and schedule deliveries, allocate loads, and monitor delivery performance to ensure efficient and timely service.
- Oversee resource allocation to ensure deliveries are dispatched on time and cost-effectively, meeting budgetary targets.
- Monitor driver performance throughout the day and take proactive action to meet delivery targets.
- Address and resolve customer queries related to failed deliveries in a professional and timely manner.
- Maintain a high service level, aiming for above 99.5% attributable service level.
- Ensure full compliance with hand-held terminal usage, start time, and 3-hour delivery adherence.
- Manage first-stage disciplinary situations as necessary.
- Maintain accurate records on the Drive system and provide reporting on key performance indicators to senior management.
- Promote company core values and ensure effective communication of expectations to all staff.
Requirements:
Knowledge:
- Understanding of industry legislation, including tachograph and driving hours regulations.
- Extensive experience in transport operations and legal responsibilities.
- Basic awareness of health and safety legislation.
Skills:
- Strong PC literacy, particularly with Microsoft Excel.
- Clamp/fork truck license (advantageous).
- Ability to work under pressure in a fast-paced environment.
- Strong leadership and people management skills.
- Excellent verbal and written communication skills.
Experience:
- Experience leading a small team (advantageous).
- Experience in a customer-focused environment.
- Supervisory or management experience in a multi-drop environment is preferred.
- An O License would be desirable.
If you have the experience and drive to lead a team and ensure smooth operations in a fast-paced delivery environment, we would love to hear from you.
