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This role comes with a salary up to £35,000 per annum, along with a flexible benefits package which includes a pension, 25 days holiday, excellent pension, a discretionary bonus, and other attractive benefits.
As Customer Service Representative, your responsibilities will include:
- Processing orders, complaints, returns and credits
- Maintaining customer accounts
- Resolving product or service complaints: investigating the cause and offering the best solution to solve the problem, following up to ensure full resolution within agreed SLAs
- Managing incoming calls and emails
- Identifying customers needs to ensure complete satisfaction
- Building and maintaining strong relationships through open communication
- Supporting Key Account Managers in meeting personal and team sales targets
- Proven Customer Service experience
- Fluency in German with excellent English. An additional European Language an advantage.
- Excellent communication skills
- Friendly and professional telephone manner, both inbound and outbound
- Familiar with CRM systems and practices
- Ability to adapt to different characters and personalities
- Ability to multi-task, prioritise and manage time effectively
- Proficient in Microsoft Office suite (Word, Excel, Outlook)
Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.
