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A leading high-tech company is looking to manage the Operations capabilities of their Adobe Campaign solution across Europe. We are looking for an experienced Adobe Campaign (Classic) Consultant with Operations experience can provide a role of leadership within the campaign execution team.
You will need to operate in a fast moving environment and provide the technical bridge between the campaign briefings and operations team, having a solid understanding of the full end-to-end campaign process, from brief to delivery, and working with internal stakeholders in order to ensure that campaign deadlines are achieved.
PURPOSE OF THE JOB:
To succeed in this role a strong background with Adobe Campaign is essential (Note: other equivalent tools could be considered based on the candidate).
You will be expected to understand the technical configurations in place with the existing Adobe Campaign solution, and provide a bridge to users to aid understanding how to build and execute campaigns within the tool. This could cover roles such as training, optimisation, best practice and management of the execution team.
You will act as one of the gatekeepers to ensure quality control, and also help to provide reporting if required. You will also be expected to own the documentation that is required to support the operations execution.
You will also provide the link to the existing in-house technical team to discuss and potentially assist in the engineering of existing solutions or new features that may be required. You will also be expected to provide input into future direction of how we work with Adobe Campaign given the role will place you in the front line with the clients and current campaign use cases.
This role requires strong consultancy skills and you will be expected to take the lead within the operations team for any technical considerations that may require engagement with our client.
KEY ACCOUNTABILITIES
- Working within a central EO hub and delivering through a European network of markets,
- Work with strategy leads, internal stakeholders and external partners to create, deliver and report on innovative CRM campaigns on time and on budget.
- Take ownership of the delivery of copy and creative, campaign toolkits, data segmentation and reporting requirements to support key product and sales campaigns.
- Be a key point of contact for the local markets as they implement these campaigns.
- Work alongside the data and insight teams to supply in-flight campaign performance reporting and comprehensive post-campaign analysis.
KEY LIAISONS
- The Operations Management Team
- CDM Management Team
- CDM Technical Support Team
- Samsung European regional subsidiaries
- Adobe Support and other 3rd parties
DIMENSIONS:
- Maintain good and strong relationships with all key liaisons
- The direction of activities associated with marketing team and operation team
SKILLS AND EXPERIENCE:
Essential
- 5+ years' experience in Marketing Technology industry / CRM experience
- 2+ years' experience using Adobe Campaign Classic (v6/7)
- Proactive, independent, responsible attitude
- 2+ years' background within an Adobe Campaign Operations role showing experience of best practice, client engagement
- Experience in programming, product configuration and integration of Adobe Campaign and/or other marketing cloud solutions
- Excellent written and verbal communication (clear, accurate, complete, actionable)
Desired
- 7+ years' experience in Marketing Technology industry / CRM experience
- Adobe Campaign certification - preferably Business Practitioner
- Experience in other connected technologies such as SQL (PostgreSQL, MS SQL Server or Oracle), HTML, CSS, Workflows, Data management, JavaScript,
- Qlik data analytics experience
- Estimations and PM Methodologies
- Training experience
- Additional experience of other Adobe Marketing Cloud solutions (AA, AEM, AAM etc)
- Engagement with, or in-depth knowledge of the consumer electronics industry
- Big brand experience
- Global or European experience an advantage
- Issue resolution and escalation
HOURS OF WORK:
37.5 hour week. Some weekend and evening work may be required for emergencies and projects.
BENEFITS
- 25 days' annual leave
- Discretionary performance based bonus scheme linked to individual, team and company performance (following successful completion of probation period)
- Defined Contribution Pension (up to 4% employee, up to 8.5% employer)
- Permanent Health Insurance
- Group Life Assurance
- Flexible Benefits allowance of £660 per annum (following successful completion of probation period), e.g. dental insurance, healthcare cash plan, holiday buy/sell, gymflex, travel insurance etc.
- Private Medical Insurance (starting from grade CL2-III)
