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Are you looking to work in an innovative, diverse and inclusive environment? Are you passionate about employers whose values are strong regarding sustainability and eco-friendly products? If the answer is yes, then read on for an exciting opportunity to act as the lead point of contact for all customer account management matters. This would suit someone with a proven track record of building and maintaining strong, long-lasting client relationships, negotiating contracts, and closing agreements to maximise profits. This role is pivotal in ensuring the timely and successful delivery of products and requires someone who can effectively manage multiple customer accounts and meet strict deadlines.
Day to Day of the Role:
- Act as the lead point of contact for all customer account management matters.
- Build and maintain strong, long-lasting client relationships.
- Negotiate contracts and close agreements to maximise profits.
- Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors.
- Ensure the timely and successful delivery of products according to customer needs and objectives.
- Communicate the progress of monthly/quarterly targets to internal and external stakeholders.
- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.
- Forecast and track account KPIs using CRM tools.
- Collaborate with sales team members to identify and grow opportunities within the territory.
- Manage projects within client relationships to achieve client goals while meeting company goals.
- Identify opportunities to grow business with existing clients.
- Service multiple clients concurrently, often meeting deadlines.
- Maintain records of client transactions using CRM systems.
- Regularly review and build a product range for clients, maintaining and increasing opportunities.
Required Skills & Qualifications:
- Proven account management or other relevant experience.
- Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organisation, including executive and C-level.
- Experience in delivering client-focused product portfolios based on customer needs.
- Ability to manage multiple customers at a time while paying strict attention to detail.
- Excellent listening, negotiation, and presentation skills.
- Strong verbal and written communication skills.
- Keen attention to detail and adherence to deadlines.
- Proficiency in Microsoft Office Suite.
Benefits/Working hours:
- Monday to Friday 40 hours a week. Every employee is required to work 4 Saturdays a year
- 25 days annual leave plus bank holidays
- Cash plan benefits
- Wellbeing programme
- Free Eye Tests
- Flu jabs
- Health Assured
- Monthly rewards and benefits
Please apply online now if you feel that this could be the next role for you.
