Customer Services Administrator

Job Advertisement: Customer Services Administrator

Location: LeatherheadHours: Full-time, Monday to Friday, 08:30-17:30Holiday Entitlement: 25 days annual leave plus Bank HolidaysSalary: £28,000 per annum

Job Purpose

Join our client's dynamic team and provide essential support to the administration team as needed.

Key Responsibilities

• Make telephone contact with clients in specific situations.
• Request and compare quotes.
• Place orders as needed.
• Liaise with clients and other stakeholders.
• Manage disputes and liaise with issuers.
• Perform ad-hoc administration tasks as required.

Candidate Specification

Qualifications:

• GCSE in Mathematics and English at Grade B or above.

Previous Experience:

• Previous administration experience in a deadline-focused environment.
• Experience in a customer services or sales environment.

Knowledge:

• General understanding of claims processes.

Skills:

• High level of numeracy.
• Excellent verbal and written communication skills.
• Excellent telephone manner with the ability to quickly build rapport with clients and suppliers.
• Ability to work to deadlines and under pressure.
• Able to work as part of a team as well as independently.

Competencies and Experience:

• Proficient user of MS Excel and Outlook.
• Experience with workflow management tools such as Salesforce or other CRM systems.

If you are a motivated individual with excellent administrative skills, we would love to hear from you! Apply now to join our team.