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- Based in Chessington
- £26,000 - £28,000 (DOE)
- Monday - Thursday, 8am - 5pm
- Free parking
- 20 days holiday + bank holidays
The Technical Customer Services Advisor plays a vital role in the technical support team, handling a range of after-sales issues, including warranty claims and operational challenges. This position demands strong problem-solving abilities and a customer-centric approach to deliver effective solutions to our international clients.
Job Specification:
- Respond to technical calls/emails from global customers and internal teams, providing solutions using the internal knowledge base.
- Process and track warranty claims to completion.
- Maintain accurate records in the CRM system.
- Assist with stock management and rotation in the warranty warehouse.
- Oversee and track outsourced repairs.
- Participate in team meetings and company events, including exhibitions and installations.
- Maintain a clean and safe workspace, adhering to health and safety standards.
- Ensure gaming products comply with regulations and are properly labelled.
- Follow health and safety procedures, ensuring a safe environment for employees and visitors.
- Promote and support equal opportunities, treating everyone with respect and reporting any breaches to management.
Person Specification:
- At least 1 year of experience in a customer-facing role or technical support.
- Strong interest in technology and electronics.
- Ability to troubleshoot basic technical issues.
- Familiarity with Windows and MS Office.
- Excellent verbal communication and confident telephone skills.
- Proactive with strong teamwork and collaboration abilities.
- Strong organisational and problem-solving skills.
- GCSEs in Math and English (Level 4/Grade C or equivalent).
- Self-motivated, resilient, and persistent.
- Results-driven, reliable, and trustworthy.
- Excellent time management and punctuality.
Additional information:
- 38.5 hours per week
- Pension
