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Customer Services Technical Support

Optima Recruitment
Posted 12 days ago, valid for 7 days
Location

Chessington, Surrey KT92NY, England

Salary

£24,000 - £28,800 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The Technical Customer Services Advisor position is based in Chessington with a salary range of £26,000 to £28,000 depending on experience.
  • This role requires at least 1 year of experience in a customer-facing or technical support position.
  • The advisor will handle after-sales issues, including warranty claims and operational challenges, while providing solutions to international clients.
  • Working hours are Monday to Thursday from 8am to 5pm, and the position offers 20 days of holiday plus bank holidays.
  • Additional benefits include free parking, participation in company events, and a pension plan.
  • Based in Chessington
  • £26,000 - £28,000 (DOE)
  • Monday - Thursday, 8am - 5pm
  • Free parking
  • 20 days holiday + bank holidays

The Technical Customer Services Advisor plays a vital role in the technical support team, handling a range of after-sales issues, including warranty claims and operational challenges. This position demands strong problem-solving abilities and a customer-centric approach to deliver effective solutions to our international clients.

Job Specification:

  • Respond to technical calls/emails from global customers and internal teams, providing solutions using the internal knowledge base.
  • Process and track warranty claims to completion.
  • Maintain accurate records in the CRM system.
  • Assist with stock management and rotation in the warranty warehouse.
  • Oversee and track outsourced repairs.
  • Participate in team meetings and company events, including exhibitions and installations.
  • Maintain a clean and safe workspace, adhering to health and safety standards.
  • Ensure gaming products comply with regulations and are properly labelled.
  • Follow health and safety procedures, ensuring a safe environment for employees and visitors.
  • Promote and support equal opportunities, treating everyone with respect and reporting any breaches to management.

Person Specification:

  • At least 1 year of experience in a customer-facing role or technical support.
  • Strong interest in technology and electronics.
  • Ability to troubleshoot basic technical issues.
  • Familiarity with Windows and MS Office.
  • Excellent verbal communication and confident telephone skills.
  • Proactive with strong teamwork and collaboration abilities.
  • Strong organisational and problem-solving skills.
  • GCSEs in Math and English (Level 4/Grade C or equivalent).
  • Self-motivated, resilient, and persistent.
  • Results-driven, reliable, and trustworthy.
  • Excellent time management and punctuality.

Additional information:

  • 38.5 hours per week
  • Pension

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.