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Technical Customer Service Advisor
路 Based in Chessington路 拢26,000 - 拢28,000 (DOE)路 Monday - Thursday, 8am - 5pm 路 Free parking路 20 days holiday + bank holidays
The Technical Customer Services Advisor plays a vital role in the technical support team, handling a range of after-sales issues, including warranty claims and operational challenges. This position demands strong problem-solving abilities and a customer-centric approach to deliver effective solutions to our international clients.
Job specification:路 Respond to technical calls/emails from global customers and internal teams, providing solutions using the internal knowledge base.路 Process and track warranty claims to completion.路 Maintain accurate records in the CRM system.路 Assist with stock management and rotation in the warranty warehouse.路 Oversee and track outsourced repairs.路 Participate in team meetings and company events, including exhibitions and installations.路 Maintain a clean and safe workspace, adhering to health and safety standards.路 Ensure gaming products comply with regulations and are properly labelled.路 Follow health and safety procedures, ensuring a safe environment for employees and visitors.路 Promote and support equal opportunities, treating everyone with respect and reporting any breaches to management.
Person specification:路 At least 1 year of experience in a customer-facing role or technical support.路 Strong interest in technology and electronics.路 Ability to troubleshoot basic technical issues.路 Familiarity with Windows and MS Office.路 Excellent verbal communication and confident telephone skills.路 Proactive with strong teamwork and collaboration abilities.路 Strong organisational and problem-solving skills.路 GCSEs in Math and English (Level 4/Grade C or equivalent).路 Self-motivated, resilient, and persistent.路 Results-driven, reliable, and trustworthy.路 Excellent time management and punctuality.
Additional information:路 38.5 hours per week路 Pension
