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Senior Customer Service Advisor

Lloyd Recruitment Services Ltd
Posted 17 hours ago, valid for 14 days
Location

Chessington, Surrey KT92NY, England

Salary

£30,000 - £5 per annum

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The position is for a Senior Customer Service Advisor based in Chessington, offering a salary of £30,000 per annum.
  • Candidates must have a minimum of 2 years of experience in a professional inbound customer service team.
  • The role involves handling inbound calls, emails, and webchat enquiries, as well as administrative tasks like updating customer accounts and processing payments.
  • Applicants should be good multitaskers and problem solvers, with the ability to cover for the manager during absences.
  • The company offers an excellent benefits package, including 5 weeks of holiday, bank holidays, and free parking.

Senior Customer Service AdvisorChessington£30,000 p/annumMon-FriExcellent benefits package including 5 weeks hols +bank holidays and free parking.We have a great opportunity for someone with min 2 yrs+ experience of working in a professional inbound customer service team.

  • Are you looking to take on more responsibilities and step up into a more senior role - covering for the manager when on holiday, absences?
  • Do you enjoy not just inbound call handling, but also responding to emails and webchat enquiries.?
  • Have you a sense of achievement when you sort a problem out and get positive feedback.?

This clients customers are highly valued, so beyond the customer interaction side, the team also handle the follow up administration tasks, including accurately updating customer accounts, processing payments and of course there’s the occasional problem to solve - delays in orders, stock alternatives, returns - so you’ll need to be a good multitasker, problem solver and enjoy crossing over with different areas of the business regularly throughout the day.If you feel that you might be the person we’re looking for, can commute to Chessington on a daily basis (free parking available for those that drive) - we’d love to receive your application.

Refer a friend and earn a retail voucher worth up to £500!

Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.

By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.

Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.