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- Location: Chessington (5 days onsite)
- Job Type: Full-time
- Salary: £35,000
Overview
Join our client's team as a Service Desk & Operations Supervisor, where you will be pivotal in delivering Service Excellence. You’ll manage resources to meet customer SLAs in areas like preventative maintenance, call-outs, and more, ensuring high standards and operational efficiency.
Responsibilities
- Service Management: Oversee scheduled and emergency service jobs using our Clik Service Management Programme.
- Installation Coordination: Manage the customer installation process and maintain team communication.
- Operational Excellence: Manage operated accounts, conduct hygiene visits, control stock usage, and support the sales team.
- Compliance & Safety: Ensure all operations comply with industry regulations and company policies, focusing on health and safety.
Required Skills & Qualifications
- Experience in a technical support or service desk role.
- Proficient with service management programs (e.g., Clik) and CRM systems.
- Strong administrative, organizational, and communication skills.
- Ability to work in a high-pressure environment, prioritizing tasks effectively.
Benefits
- Competitive salary and benefits package.
- Opportunities for professional growth.
- Supportive work environment.
Values
- Integrity, accountability, strong communication, teamwork, and a proactive attitude.
To apply, please submit your CV and a cover letter detailing your relevant experience and interest in the role. Please feel free to email with any queries.
