Back to search
About Us
Aspect Maintenance is a leading provider of building and property maintenance services. We are committed to delivering exceptional customer service and operational efficiency.
Job Description
We are seeking a highly skilled Scheduling Operations Manager to join our dynamic team. The ideal candidate will be responsible for optimizing our field service operations by effectively managing a large team of engineers.
Key Responsibilities:
- Workload Allocation:Efficiently assign jobs to engineers, considering factors such as skillsets, location, and service level agreements.
- Real-Time Scheduling:Proactively monitor and adjust schedules to accommodate urgent requests and changing priorities.
- Performance Tracking:Utilize workforce management tools to track engineer performance, identify bottlenecks, and optimize resource allocation.
- Problem-Solving:Address scheduling conflicts, resource constraints, and unexpected challenges to ensure smooth operations.
- Communication:Maintain clear and effective communication with engineers, customers, and other stakeholders.
- Continuous Improvement:Identify opportunities to enhance scheduling processes and improve overall operational efficiency.
Qualifications and Skills:
- Proven experience in scheduling and workforce management, preferably in the field service industry.
- Strong analytical and problem-solving skills.
- Excellent organizational and time management abilities.
- Proficiency in using field service management software.
- Strong communication and interpersonal skills.
- Ability to work under pressure and meet tight deadlines.
